Tech Account Specialist — Onsite Pasig | Growth

Concentrix Philippines; Pasig; On-site; PHP 376,000 - 450,000; Full time

Job summary

Concentrix Philippines in Metro Manila is seeking a Tech Account Specialist to join our Bridgetowne, Pasig team. You will assist customers with technical concerns, provide step-by-step troubleshooting, and ensure accurate information on products and account processes.

The role requires good verbal and written communication, basic computer navigation, and strong problem-solving skills. Onsite work in Bridgetowne, Pasig with shifting schedules, weekends, and holidays may be required.

Qualifications

• High School or Senior High School graduate.
• Good verbal and written communication skills.
• Basic computer navigation and technical troubleshooting skills.
• Strong problem-solving and analytical skills.
• Customer-focused with good listening and interpersonal skills.
• Willing to work onsite in Bridgetowne, Pasig.
• Willing to work on shifting schedules, weekends, and holidays when required.
• Previous BPO, customer service, or technical support experience is an advantage.

Responsibilities

• Assist customers with technical concerns, product inquiries, and account-related issues.
• Provide step-by-step troubleshooting and guide customers toward appropriate solutions.
• Identify the root cause of technical concerns through effective probing and active listening.
• Provide accurate information about products, services, and account processes.
• Handle customer interactions professionally through available support channels.
• Document customer concerns, troubleshooting steps, and resolutions accurately.
• Escalate complex or unresolved technical issues to the appropriate support team.
• Meet established quality, productivity, and customer satisfaction goals.
• Stay updated on product knowledge, processes, and technical support procedures.

Job description

Concentrix Philippines in Metro Manila is seeking a Tech Account Specialist to join our Bridgetowne, Pasig team. You will assist customers with technical concerns, provide step-by-step troubleshooting, and ensure accurate information on products and account processes.

The role requires good verbal and written communication, basic computer navigation, and strong problem-solving skills. Onsite work in Bridgetowne, Pasig with shifting schedules, weekends, and holidays may be required.