Onsite Non-Voice CSR — Chat, Email & Solutions

Bill Gosling Outsourcing; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Gift certificate

Free Grab ride

HMO and healthcare benefits

Job summary

Concentrix Philippines at Bridgetowne, Quezon City is hiring a Customer Service Representative for on-site work this September. The role supports Voice and Non-Voice accounts, with training provided at the Bridgetowne site.

Applicants should be prepared for shifting schedules, possible night shifts, weekends, and holidays. Entry requirements include a Senior High School diploma, good English, basic computer skills, and a willingness to work on-site.

Qualifications

• Senior High School graduate
• With or without BPO experience, depending on the account
• Good English communication skills
• Basic computer knowledge
• Willing to work on-site
• Willing to work on a shifting schedule
• Applicants with 6 months or more BPO experience are encouraged to apply

Responsibilities

• Handle customer calls professionally (Voice account)
• Assist customers with questions, requests, and concerns (Voice)
• Provide accurate information and appropriate solutions (Voice)
• Process account or service-related requests (Voice)
• Document customer interactions (Voice)
• Meet quality, productivity, and customer satisfaction targets (Voice)
• Handle customer concerns through chat, email, or other digital channels (Non-Voice)
• Respond to customer inquiries accurately and professionally (Non-Voice)
• Review account information and resolve concerns (Non-Voice)
• Process requests and provide appropriate assistance (Non-Voice)
• Maintain accurate records and meet productivity and quality goals (Non-Voice)

Job description

Concentrix Philippines at Bridgetowne, Quezon City is hiring a Customer Service Representative for on-site work this September. The role supports Voice and Non-Voice accounts, with training provided at the Bridgetowne site.

Applicants should be prepared for shifting schedules, possible night shifts, weekends, and holidays. Entry requirements include a Senior High School diploma, good English, basic computer skills, and a willingness to work on-site.