Team Support Associate

Symbos Managed Services Inc.; Pasig; Hybrid; PHP 300,000 - 450,000; Full time

Benefits offered by this job

Supportive team culture

Flexible work environment

Health and wellness benefits

Job summary

A leading service provider in the BPO industry is seeking a proactive Team Support Associate. In this full-time role, you will manage staffing, provide customer care, and ensure smooth operations. Ideal candidates will have at least three years of experience in customer service or admin support, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. Enjoy a supportive culture with learning opportunities and a flexible work setting.

Qualifications

• Minimum 3 years in customer service or admin support in the BPO industry.
• Strong communication and solutions-focused attitude.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Fill vacant shifts and manage rosters effectively.
• Provide professional support for calls and emails.
• Promote self-service tools and guide users.

Skills

Customer service experience

Great communication skills

Problem-solving

Organizational skills

Team player

Education

High/Senior High School

Tools

Rostering systems

Digital tools

Job description

Overview

Hybrid - Pasig | 3-5 Yrs Exp | High/Senior High School | Full-time

Job Description

We’re on the lookout for a proactive and people-focused Team Support Associate to join our team. In this role, you’ll be the go-to person for staff, candidates, and referees, helping them with their queries. You’ll also act as a first-level escalation point for calls and emails, working closely with Team Leads and QAs to keep things running smoothly. If you’re someone who thrives in a fast-paced environment, enjoys solving problems, and loves helping others, this could be the perfect fit.

Responsibilities

• Staffing & Rosters: Fill vacant shifts and make roster adjustments (add, cancel, replace, etc.). Manage resignations, non-arrivals, and excess labour. Link new hires and ensure they’re rostered correctly. Keep services compliant by updating rosters and filling emergency shifts.
• Customer Care: Answer inbound calls and emails from staff, candidates, and referees. Provide friendly, professional support across a wide range of queries. Promote self-service tools and guide users through processes. Support team productivity and attendance, especially when leads are away. Help teammates with complex tasks and role model best practices. Run training refreshers and support rollout of new processes. Ensure staff meet compliance requirements before deployment. Help manage labour costs by removing excess staff per guidelines.

What We’re Looking For

• Experience in customer service, admin support, or workforce coordination in the BPO industry for at least three years.
• Great communication skills and a calm, solutions-focused attitude.
• Comfortable working with rostering systems and digital tools.
• Able to juggle multiple tasks and stay organized under pressure.
• A team player who’s happy to step up and lead when needed.

Why You’ll Love It Here

• Supportive team culture with plenty of learning opportunities.
• A role that makes a real impact on daily operations.
• Flexible work environment and room to grow.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,

Director Symbos Managed Services Inc.

Govt. Mandated Benefits

Insurance Health & Wellness

HMO

Well-Stocked Pantry

Active today

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