HR Analyst | Bridgetowne, Quezon City

HGS; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

HGS is seeking a HR Operations Analyst to support daily HR services and employee lifecycle processes. You will act as a primary contact for employees and managers, resolving inquiries, executing transactions, and assisting onboarding while maintaining data accuracy and audit readiness.

The role involves HR transactions in systems such as Workday, coordinating onboarding, and ensuring SLA-aligned service delivery.

Qualifications

• 1+ year of experience in HR operations, shared services or HR support functions.
• Proficiency in HRIS platforms, preferably Workday.
• Experience with ticketing tools, preferably ServiceNow.
• Prior Shared Services or BPO experience preferred.
• Strong verbal and written communication skills.
• Ability to follow processes and deliver accurate work in a fast-paced environment.
• Willing to work onsite in Bridgetowne, Quezon City, on a graveyard shift.

Responsibilities

• Respond to employee and manager inquiries with timely, accurate resolutions across HR policies and programs.
• Manage cases in HR service management system (e.g., ServiceNow) following SLAs.
• Escalate complex cases appropriately and document them.
• Execute HR transactions with accuracy in systems like Workday.
• Coordinate onboarding activities and ensure a positive new-hire experience.
• Maintain HR records, ensure data accuracy and audit readiness.
• Support workflow across HR processes and automation initiatives.
• Identify inefficiencies and suggest process improvements.

Skills

HR operations

Strong communication

Data accuracy

Process adherence

Education

College degree

Tools

Workday

ServiceNow

Job description

The Analyst supports the delivery of consistent and high-quality HR services. This role is responsible for executing day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless and positive employee experience.

You will serve as a key point of contact for employees and managers, resolving inquiries, executing transactions, and supporting onboarding and lifecycle activities, while maintaining strong data accuracy, compliance, and audit readiness.

Key Responsibilities

HR Operations

• Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs.
• Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs
• Escalate complex or sensitive cases appropriately
• Execute HR case management activities, ensuring proper documentation, routing, and timely resolution of cases.
• Support workflow execution across HR processes, including employee movements, data updates, offboarding, and policy-driven transactions.
• Coordinate new hire onboarding activities, ensuring accurate processing of requirements, timely completion of tasks, and positive new-hire experience.
• Provide end-to-end employee inquiry resolution by addressing questions related to HR policies, benefits, processes, and employment records.
• Collaborate with HR teams, business units, and support functions to ensure smooth and efficient HR service delivery.
• Maintain service accuracy and adherence to established HR guidelines, SLAs, and compliance standards.
• Identify opportunities to improve HR processes, documentation, and employee experience.
• Stay updated on HR systems, tools, and best practices relevant to HR service delivery.
• Execute HR transactions in systems (e.g., Workday) with a high degree of accuracy.
• Create, update, and maintain HR knowledge articles to support employee self service
• Identify inefficiencies in workflows or recurring issues and suggest improvements
• Support implementation of standardized processes and automation initiatives

Compliance of Admin Deliverables

• Ensure proper documentation and compliance across HR cases, onboarding files, employee records, and workflow transactions.
• Maintain accurate and updated information in HR systems, including case management platforms, onboarding tools, and employee databases.
• Adhere to all applicable HR policies, data privacy standards, and internal controls.
• Support audit requirements by ensuring completeness and accuracy of HR documentation.

Required Qualifications:

• College Level with at least 1 year of experience in HR operations, HR shared services, or HR support functions
• Proficiency in HRIS platforms, preferably Workday.
• Experience with ticketing tool, preferably ServiceNow.
• Prior experience in a Shared Services or BPO environment is preferred.
• Strong verbal and written communication skills
• Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment
• Willing and able to work onsite in Bridgetowne, Quezon City, on a graveyard shift schedule.