Team Leader (Pure Outbound Sales) - Telco - Ortigas, Pasig

TeleDial Call Center; Metro Manila; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

HMO

Leave credits (cash-convertible if unc

Uncapped commission

Health insurance

Career growth opportunities

Company Christmas gift

Job summary

TeleDial Call Center is seeking a results-driven Team Leader to manage a team of outbound sales agents for a telecommunications campaign. The role emphasizes coaching, performance management, and achieving sales KPIs in a fast-paced BPO environment.

Based in Manila, the team operates on US/UK shift patterns, with uncapped commissions and strong potential for career growth. The ideal candidate will have at least 3 years of outbound sales leadership experience and excellent communication skills.

Qualifications

• Minimum 3 years of experience as a Team Leader in a PURE outbound sales campaign.
• Strong experience in sales-driven BPO environments.
• Proven experience managing KPIs such as conversion rate, revenue, and sales volume.
• Excellent leadership, coaching, communication, and problem-solving skills.

Responsibilities

• Lead and manage a team of outbound sales agents
• Drive team performance to meet and exceed sales targets and KPIs
• Conduct coaching sessions, call monitoring, and performance reviews
• Develop action plans for underperforming agents
• Monitor attendance, productivity, and team engagement
• Collaborate with management to improve sales strategies and campaign performance

Skills

Leadership

Coaching

Communication

Problem-solving

Job description

About the Role

TeleDial Call Center is looking for a results-driven Team Leader to manage and develop a team of outbound sales agents for a telecommunications campaign. The ideal candidate has a proven track record in outbound sales leadership, coaching, and driving consistent sales performance.

Key Responsibilities

• Lead and manage a team of outbound sales agents

• Drive team performance to meet and exceed sales targets and KPIs

• Conduct coaching sessions, call monitoring, and performance reviews

• Develop action plans for underperforming agents

• Monitor attendance, productivity, and team engagement

• Collaborate with management to improve sales strategies and campaign performance

Qualifications Non-Negotiable Requirements

• Minimum 3 years of experience as a Team Leader in a PURE outbound sales campaign

• Strong experience in sales-driven BPO environments

• Proven experience managing performance-based KPIs such as conversion rate, revenue, and sales volume

• Excellent leadership, coaching, communication, and problem-solving skills

Preferred Qualifications

• Telecommunications (Telco) campaign experience

• Experience handling US, AU, or UK shifts

• Proven success managing both high-performing and underperforming sales teams

Compensation & Benefits

• Competitive salary: ₱50,000 - ₱70,000

• Uncapped commission structure

• HMO

• Leave credits (cash-convertible if unused)

• Performance-based salary increase

• Career growth opportunities

• Additional leave

• Company Christmas gift

• Health insurance

Schedule

Monday to Friday
12:00 AM – 9:00 AM (PH Time)