Collections Team Lead

Tonik Digital Bank, Inc.; Philippines; On-site; PHP 446,400 - 669,600; Full time

Job summary

Tonik Digital Bank, Inc. is seeking a Collections Team Lead to oversee daily operations of the collections department and manage debt recovery processes. Responsibilities include supervising Desk Collectors, coaching team members, and generating performance reports to ensure targets are met and policies are adhered to.

The right candidate will possess a bachelor's degree in finance or accounting, have at least a year of leadership experience in collections, and demonstrate strong communication and technical skills.

Qualifications

• Minimum of one year prior experience as a Collections Team Leader.
• Excellent communication and interpersonal skills.
• High drive to achieve or exceed set goals.

Responsibilities

• Supervise daily activities of Desk Collectors.
• Provide coaching and establish collection techniques.
• Generate performance reports related to KPIs.

Skills

Leadership

Communication Skills

Technical Proficiency in Collection Systems

Problem Solving

Education

Bachelor's degree in finance, accounting or related field

Job description

As a Collections Team Lead, you will provide day‑to‑day work to the group, conducts workload study, plans activities, sets direction, and provides supervision to and evaluation of direct reports. This role plays a pivotal role in overseeing and managing the collections department, ensuring efficient and effective debt recovery processes. Your responsibilities will include leading a team of collections specialists, developing, and implementing collection strategies, and collaborating with cross‑functional teams to optimize workflows.

Responsibilities

• Prepares, coordinates and supervises the daily activities of the Desk Collectors
• Assists Desk Collectors or recommends collection techniques for difficult situations
• Provides the necessary coaching to direct reports
• Generates daily, weekly, monthly reports related to performance updates and KPIs
• Escalates the necessary items to management
• Processes reversals when necessary
• Ensures resolution of customer issues raised through the Collection Department
• Attains the set targets
• Adheres to the Central Bank and the Company's policies
• Perform other tasks as assigned by Management to fulfil organizational and regulatory requirements

Qualification

• Bachelor's degree in finance, accounting or a related field
• With at least, one (1) year of previous Collections Team Leader experience
• Excellent communication and interpersonal skills
• Demonstrates a high level of technical proficiency regarding Client and Company collection systems and processes which measurably exceeds minimal requirements
• High degree of drive and determination to achieve or exceed set goals