Team Lead, Workforce Management & Forecasting

Mercer; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Job summary

Marsh in Manila is seeking a Team Lead - Workforce Management to join the Workforce team (Manila – Six/NEO). This hybrid role requires in-office presence at least three days a week to support forecasting, reporting and resource planning.

You will lead a small team, develop forecasts and drive workforce insights using SQL and Power BI, with advanced Excel automation to improve efficiency.

Qualifications

• 5-7 years of workforce management experience.
• Hands-on experience with SQL and Power BI.
• Experience in real-time adherence, scheduling, capacity planning or forecasting.
• Advanced Excel skills, including report automation, VBA or macro development, and template creation.
• Well-developed time management skills with the ability to meet deadlines.
• Effective interpersonal skills and a collaborative, team-oriented approach.
• Experience leading or supporting a small team.

Responsibilities

• Analyse production volume, arrival patterns and workforce trends to support planning and service delivery.
• Create and update reports used for forecasting, capacity planning and scheduling.
• Collaborate with Workforce Manager to produce locked forecasts and support workforce planning activities.
• Monitor employee performance, schedules and real-time productivity through regular reporting.
• Prepare daily, weekly and monthly reports and share data and recommendations with leaders by deadlines.
• Consolidate staffing information, including vacation and sick leave data, to support business needs.
• Communicate KPI performance and productivity trends to operational leaders.
• Support and guide a small team as needed.

Skills

Workforce management

Team leadership

Interpersonal skills

Time management

Forecasting

Data analysis

Reporting

Tools

SQL

Power BI

Excel (Advanced)

Job description

Marsh in Manila is seeking a Team Lead - Workforce Management to join the Workforce team (Manila – Six/NEO). This hybrid role requires in-office presence at least three days a week to support forecasting, reporting and resource planning.

You will lead a small team, develop forecasts and drive workforce insights using SQL and Power BI, with advanced Excel automation to improve efficiency.