Senior Workforce Management Lead: Forecasting & Scheduling

Convergys; Makati; On-site; PHP 558,000 - 781,200; Full time

Job summary

A global technology and services leader is looking for a Sr. Manager of Workforce Management based in Makati. The candidate will oversee workforce strategy, manage forecasting and scheduling, and collaborate with various departments to improve service and efficiency. Ideal applicants have at least 3 years of experience in similar roles, strong Microsoft Office skills, and excellent organizational abilities. This opportunity promises to be impactful and essential for operational success.

Qualifications

• 3+ years of experience in a similar role.
• Proficiency with Microsoft Office needed.
• Strong organizational and multitasking abilities.

Responsibilities

• Manage forecasts, capacity plans, schedules for workforce management.
• Partner with various departments for staffing and volume changes.

Skills

Forecasting

Capacity planning

Scheduling

Communication skills

Microsoft Office proficiency

Education

Associate's degree in related field

Job description

A global technology and services leader is looking for a Sr. Manager of Workforce Management based in Makati. The candidate will oversee workforce strategy, manage forecasting and scheduling, and collaborate with various departments to improve service and efficiency. Ideal applicants have at least 3 years of experience in similar roles, strong Microsoft Office skills, and excellent organizational abilities. This opportunity promises to be impactful and essential for operational success.