Real-Time Workforce Optimization Lead

Certexamdb; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

Certexamdb in Manila seeks a Senior Analyst - Workforce Management to enhance customer and employee experiences through effective resource management. The role includes real-time analysis and coordination with operations to meet service level goals.

Ideal candidates will have strong analytical skills, experience in staffing forecasts, and the ability to lead teams under pressure. Evening and weekend availability may be required to align with business needs.

Qualifications

• Strong understanding of planning and forecasting staffing requirements.
• Ability to create optimal schedules and manage resources effectively.
• Proven analytical and technical aptitude.

Responsibilities

• Conduct real-time analysis of staffing and performance.
• Coordinate with Operations teams to meet service levels.
• Produce and evaluate staffing models based on forecasts.
• Maintain constant communication for staffing adjustments.
• Provide daily performance reports to leadership.

Skills

Customer Focus

Functional/Technical Skills

Drive for Results

Time Management

Interpersonal Savvy

Written Communication

Problem Solving

Decision Quality

Learning on the Fly

Dealing with Ambiguity

Job description

Certexamdb in Manila seeks a Senior Analyst - Workforce Management to enhance customer and employee experiences through effective resource management. The role includes real-time analysis and coordination with operations to meet service level goals.

Ideal candidates will have strong analytical skills, experience in staffing forecasts, and the ability to lead teams under pressure. Evening and weekend availability may be required to align with business needs.