Lead, Workforce Planning & Reporting (Hybrid)

PH005 Mercer Philippines

Manila

Hybrid

PHP 1,339,000 - 2,232,000

Full time

2 days ago

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Job summary

Marsh is seeking a Team Lead - Workforce Management to join the Manila-based Workforce team within MMB Operations. The role is hybrid, requiring at least three days in the office to support forecasting, reporting and capacity planning.

You will analyze demand and staffing, deliver regular KPI reports, and guide a small team to ensure service delivery is appropriately resourced. The ideal candidate has 5–7 years in workforce management and strong SQL, Power BI and Excel skills, with a

Qualifications

5-7 years of workforce management experience.
Hands-on SQL and Power BI experience.
Experience in real-time adherence, scheduling, capacity planning or forecasting.
Advanced Excel with VBA/macros and template creation.
Strong time management and deadline-driven work style.
Effective collaboration and prior leadership or team-support experience.

Responsibilities

Analyse production volume, arrival patterns and workforce trends to support planning and service delivery.
Create and update reports used for forecasting, capacity planning and scheduling.
Work with the Workforce Manager to produce locked forecasts and support workforce planning activities.
Monitor employee performance, schedules and real-time productivity through regular reporting.
Prepare daily, weekly and monthly reports and share data and recommendations with leaders by agreed deadlines.
Consolidate staffing information, including vacation and sick leave data, to support business needs.
Communicate KPI performance and productivity trends to operational leaders.
Support and guide a small team as needed.