Senior Workforce Forecasting & Real-Time Scheduling Lead

Bravissimo Resourcing Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Paid Holidays

Insurance Health & Wellness

Job summary

A leading workforce management company in Metro Manila, Philippines, seeks an experienced Workforce Supervisor to lead a team of analysts in enhancing forecasting and scheduling processes. The role includes monitoring operations to meet service targets, collaborating with operations and HR, and implementing continuous improvement initiatives. Candidates must have a college degree and 2-3 years of relevant experience in workforce management. Benefits include performance bonuses and health insurance.

Qualifications

• 2-3 years experience in Workforce Management.
• Experience with forecasting and scheduling.
• Experience in handling all LOB (Email, chat and voice).

Responsibilities

• Supervise and guide Workforce Analysts in forecasting, scheduling, and real-time monitoring.
• Develop and maintain accurate workforce forecasts.
• Monitor real-time operations to meet service level targets.

Skills

Workforce Management

Forecasting

Scheduling

Real-time Monitoring

Supervisory Skills

Education

College Degree any course

Job description

A leading workforce management company in Metro Manila, Philippines, seeks an experienced Workforce Supervisor to lead a team of analysts in enhancing forecasting and scheduling processes. The role includes monitoring operations to meet service targets, collaborating with operations and HR, and implementing continuous improvement initiatives. Candidates must have a college degree and 2-3 years of relevant experience in workforce management. Benefits include performance bonuses and health insurance.