Senior Manager, Workforce Forecasting & Planning

Convergys; Makati; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A global technology services leader is seeking a Sr. Manager Workforce Management to oversee a team responsible for forecasting and scheduling. This role involves collaborating with Business Development and Operations to enhance model efficiency in a dynamic environment. Candidates must have 3+ years of relevant experience, proficiency in Microsoft Office, and strong organizational skills. The position is based in Makati, Philippines, offering an opportunity to shape workforce strategy and performance.

Qualifications

• 3+ years of experience in a similar role.
• Proficient with Microsoft Office.
• Strong organizational and communication skills.

Responsibilities

• Manage team to develop forecasts, capacity plans, and schedules.
• Review completed forecasts and plans for adherence to standards.
• Partner with Business Development and Operations to develop new models.

Skills

Forecasting

Capacity planning

Microsoft Office

Organizational skills

Communication skills

Multitasking

Education

Associate's degree in related field

Tools

Forecasting software

Job description

A global technology services leader is seeking a Sr. Manager Workforce Management to oversee a team responsible for forecasting and scheduling. This role involves collaborating with Business Development and Operations to enhance model efficiency in a dynamic environment. Candidates must have 3+ years of relevant experience, proficiency in Microsoft Office, and strong organizational skills. The position is based in Makati, Philippines, offering an opportunity to shape workforce strategy and performance.