Customer Service Support Specialist (Order Entry) (1 Year Project Based)— Philippines, Makati, Global Business Solutions+

Henkel Ltda; Makati; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Top employer in Philippines

Hybrid work model

Global exposure

Wellbeing programs

Parental leave

Job summary

Henkel Ltda in Makati is seeking a Customer Service Support Specialist (Order Entry) for a 1-year project based role. You will support SAP data harmonization, validate orders, and assist with go-live activities in a fast-paced, cross-functional environment.

You will collaborate with Master Data, IT, and Customer Service teams to ensure data accuracy and process readiness, while working a day shift in a hybrid setup at Ayala Avenue, Makati.

Qualifications

• Bachelor's Degree in any field.
• Experience with SAP Order Entry is preferred.
• Proficiency in MS Excel required.
• Strong English written and verbal communication.

Responsibilities

• Support master data preparation and harmonization for SAP sales area standardization.
• Conduct testing and UAT to ensure correct order entry and master data functionality.
• Provide go-live and hypercare support during transition to new SAP structure.
• Collaborate with cross-functional teams to adjust automation and master data changes.
• Contribute to Project 51 by promoting a standardized customer service model.

Skills

SAP Order Entry

MS Excel

Customer service

English communication

Education

Bachelor's Degree

Job description

Customer Service Support Specialist (Order Entry) (1 Year Project Based)

Global Business Solutions+ General Services Philippines, Makati, National Capital Region Full Time Limited

Join us as a Customer Service Support Specialist (Order Entry) and play a key role in Project 51, a global initiative focused on harmonizing and simplifying SAP sales area structures across regions. This position supports the successful transition to a more standardized and efficient operating model by helping ensure data accuracy, process readiness, and business continuity throughout the project lifecycle. Your contributions will directly support customer service excellence and operational efficiency during a major business transformation. In this role, you will work closely with Customer Service, Master Data, IT, and other cross-functional teams in a collaborative and fast-paced project environment. This is a unique opportunity to gain exposure to a large-scale global SAP transformation, contribute to process improvements, and help drive the successful adoption of new ways of working across the organization. Success in this role means supporting a smooth implementation, minimizing disruptions, and helping teams confidently transition to the new operating model.

What you´ll do

• Support master data preparation and harmonization activities, including data validation, cleansing, uploads, and cutover readiness for SAP sales area standardization
• Perform testing and User Acceptance Testing (UAT) to ensure accurate order entry processes and master data functionality prior to deployment
• Provide go-live and hypercare support, assisting with issue resolution and stabilization during the transition to the new SAP sales area structure
• Collaborate with cross-functional teams to support automation and OCR process adjustments resulting from changes in sales area determination logic and master data structures
• Contribute to Project 51, a global SAP harmonization initiative, by helping drive a standardized and efficient customer service operating model across regions

What makes you a good fit

• Bachelor's Degree in any field
• Preferably with at least one (1) year experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in order entry is required
• Must be detail oriented and customer-service oriented
• Proficiency in English verbal and written communication is needed
• Amenable to work for a year (project based), day-shift schedule (9:00 AM to 6:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

JOB ID:26100184

Job Locations:Philippines, National Capital Region, Makati

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application