Business Transformation Manager

Bon Secours Mercy Health; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

HMO coverage

Retirement plan

Life insurance

Work from home allowance

Connectivity allowance

Wellness allowance

Paid vacation

Sick leave

SSS contributions

PhilHealth contributions

Pag-IBIG contributions

Job summary

Bon Secours Mercy Health Global Business Services – Manila seeks a Manager – Business Transformation to lead a continuous improvement and transformation portfolio across operations. You will drive end-to-end programs, enable cross-functional collaboration, and realize measurable benefits for our global healthcare impact.

The role requires extensive leadership experience, strategic thinking and execution discipline in a multinational/shared services setting, with emphasis on governance, risk,

Qualifications

• 7+ years of experience in business transformation and continuous improvement within multinational or shared services
• 5+ years of leadership experience in people or program management
• Proven experience managing complex transformation programs and transitions
• Strong knowledge of portfolio governance and benefits realization
• Experience in risk and compliance management
• Knowledge of financial planning and budgeting preferred
• Strong executive communication and stakeholder management skills
• Ability to influence senior leaders and drive decisions in ambiguous environments

Responsibilities

• Lead and govern the continuous improvement and transformation pipeline including opportunity intake, prioritization and sequencing
• Translate business strategy into a balanced portfolio of transformation and innovation initiatives with clear value targets
• Oversee end-to-end execution of transformation programs ensuring delivery discipline, risk management and benefit realization
• Manage opportunity assessment ensuring initiatives are well defined, value-driven and execution-ready
• Drive process improvement through Kaizen events, root cause analysis and standard work optimization
• Ensure post-implementation stabilization and resolution of gaps to embed changes into operations
• Partner with Operations, Information Technology, Data, Automation, Human Resources and Finance teams to deliver integrated solutions
• Track, report and validate transformation benefits ensuring sustained value realization
• Provide executive-level updates on pipeline health, risks, progress and realized outcomes
• Lead and develop team members through workforce planning, coaching, performance management and succession planning

Skills

Leadership

Program management

Portfolio governance

Transformation programs

Risk management

Stakeholder management

Executive communication

Ambiguity handling

Budgeting

Change management

Education

Bachelor’s degree in Business/Engineering

Master’s degree preferred

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job summary

Manager – Business Transformation is responsible for leading the continuous improvement, transformation and innovation portfolio and delivering measurable business value across operations. Operating within a Global Business Services environment, this role drives end-to-end transformation from intake and prioritization through execution, stabilization and benefit realization while enabling cross-functional collaboration and service excellence.

What you’ll do

• Lead and govern the continuous improvement and transformation pipeline including opportunity intake, prioritization and sequencing

• Translate business strategy into a balanced portfolio of transformation and innovation initiatives with clear value targets

• Oversee end-to-end execution of transformation programs ensuring delivery discipline, risk management and benefit realization

• Manage opportunity assessment ensuring initiatives are well defined, value-driven and execution-ready

• Drive process improvement through Kaizen events, root cause analysis and standard work optimization

• Ensure post-implementation stabilization and resolution of gaps to embed changes into operations

• Partner with Operations, Information Technology, Data, Automation, Human Resources and Finance teams to deliver integrated solutions

• Track, report and validate transformation benefits ensuring sustained value realization

• Provide executive-level updates on pipeline health, risks, progress and realized outcomes

• Lead and develop team members through workforce planning, coaching, performance management and succession planning

What you’ll need

• 7+ years of experience in business transformation and continuous improvement within a multinational or shared services environment required

• 5+ years of leadership experience in people or program management required

• Proven experience managing complex transformation programs and transitions required

• Strong knowledge of portfolio governance and benefits realization required

• Experience in risk and compliance management required

• Knowledge of financial planning and budgeting preferred

• Strong executive communication and stakeholder management skills required

• Ability to influence senior leaders and drive decisions in ambiguous environments required

Education

• Bachelor’s degree in Business, Management Engineering, Industrial Engineering or related field required

• Master’s degree in Industrial Engineering or related field preferred

Certifications

• Project Management Professional (PMP) – Project Management Institute preferred

• PRINCE2 Certification – AXELOS preferred

• Prosci Change Management Certification – Prosci preferred

• Lean Six Sigma Green Belt or Black Belt – International Association for Six Sigma Certification preferred

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.