Healthcare Risk & Compliance Specialist

Bon Secours Mercy Health; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Comprehensive health coverage

Work From Home allowance

Connectivity allowance

Wellness allowance

Paid vacation and sick leave

Government-mandated benefits

Flexible working model

Learning and development programs

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Healthcare Risk & Compliance Specialist to execute core compliance operations and support global privacy, regulatory and revenue cycle programs.

You will collaborate with U.S.-based stakeholders, manage intake and case tracking, perform screening, and help maintain compliance documentation and reporting across a global service delivery environment.

Qualifications

• Minimum 2+ years of healthcare compliance experience.
• Knowledge of U.S. healthcare systems.
• Knowledge of U.S. healthcare laws preferred.
• Knowledge of Data Privacy Act of 2012 in the Philippines preferred.
• Experience in global shared services or BPO environments preferred.

Responsibilities

• Support global Compliance, Privacy, Regulatory and Revenue Cycle Compliance teams through centralized operational activities.
• Coordinate intake, tracking, follow-up and closure of compliance, HR and helpline cases using Symplr and ServiceNow.
• Perform exclusion screening and validate against sanction databases, document results and escalate risks.
• Create, maintain and validate compliance documentation including provider records and reports.
• Generate reports, dashboards and metrics to support compliance monitoring and audits.

Skills

Attention to detail

Analytical thinking

Effective communication

Stakeholder coordination

Systems proficiency

Education

Bachelor's degree in Public Health, Allied Health Administration, Business Administration or related field

Tools

Symplr

SharePoint

ServiceNow

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The Healthcare Risk & Compliance Specialist is responsible for executing core compliance operations and supporting global privacy, regulatory and revenue cycle compliance programs. This role helps ensure adherence to U.S. healthcare regulations, internal policies and service level agreements while enabling efficient, high-quality compliance workflows in a Global Business Services environment.

What you’ll do

• Support global Compliance, Privacy, Regulatory and Revenue Cycle Compliance teams through centralized operational activities

• Coordinate intake, tracking, follow-up and closure of compliance, HR and helpline cases using systems such as Symplr and ServiceNow

• Perform exclusion screening activities including validation against sanction databases, documentation of results and escalation of potential risks

• Create, maintain and validate compliance documentation including provider records, attestations, reports and audit files in SharePoint and related systems

• Generate reports, dashboards and metrics to support compliance monitoring, audits and continuous improvement initiatives

• Support policy lifecycle activities including biannual reviews, workflow updates, documentation and training administration

• Maintain compliance and privacy intranet content, reference materials and departmental records

• Monitor corrective action plans, track progress and ensure timely follow-through to resolution

• Collaborate with U.S.-based stakeholders to resolve discrepancies, triage regulatory inquiries and address operational compliance issues

• Identify process improvement opportunities and support automation initiatives across compliance and regulatory operations

What we’re looking for

Experience

• 2+ years of experience in healthcare compliance required

• Knowledge of U.S. healthcare systems required

• Knowledge of U.S. healthcare laws preferred

• Knowledge of Data Privacy Act of 2012 in the Philippines preferred

• Experience in global shared services or business process outsourcing environments preferred

Education

• Bachelor’s degree in Public Health, Allied Health Administration, Business Administration or related field required

Certifications

• Certified in Healthcare Compliance (CHC) – Health Care Compliance Association preferred

Skills

• Strong attention to detail and documentation accuracy

• Analytical thinking and problem-solving skills

• Effective communication and stakeholder coordination

• Ability to manage multiple workflows and meet service level agreements

• Proficiency in systems such as Symplr, SharePoint and ServiceNow

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.