Team Lead, Blended Customer Support - Onsite (Dayshift)

Symbos Managed Services Inc; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Symbos Managed Services Inc in the Philippines is seeking a Team Leader for our growing Customer Support group. You will lead from the front, coach a team of agents across voice and non-voice channels, and ensure high quality service delivery aligned with KPIs.

You have at least 3 years in a Team Leader role in a contact centre, experience with blended programs, and strong leadership, communication, and data-driven reporting skills. Onsite role at Mall of Asia Complex, Pasay.

Qualifications

• 3+ years of Team Leader experience in a contact centre.
• Experience managing blended voice and non-voice programs.
• Background in logistics or supply chain campaigns is highly preferred.
• Strong leadership, coaching, and stakeholder management skills.
• Data-driven with strong reporting and performance tracking.
• Excellent written and verbal communication.
• Onsite role at Mall of Asia Complex, Pasay, Philippines.

Responsibilities

• Lead, coach, and develop a team of Customer Support Agents
• Manage day-to-day operations across blended channels (voice and non-voice)
• Drive performance against KPIs including quality, productivity, and service levels
• Handle escalations and support complex customer issues
• Monitor team performance and provide regular feedback and coaching
• Ensure accurate reporting, documentation, and adherence to processes
• Foster a positive and accountable team environment

Skills

Team Leadership

Coaching & Development

Stakeholder Management

Data-driven Performance

Communication Skills

Job description

Symbos Managed Services Inc in the Philippines is seeking a Team Leader for our growing Customer Support group. You will lead from the front, coach a team of agents across voice and non-voice channels, and ensure high quality service delivery aligned with KPIs.

You have at least 3 years in a Team Leader role in a contact centre, experience with blended programs, and strong leadership, communication, and data-driven reporting skills. Onsite role at Mall of Asia Complex, Pasay.