Team Leader — Customer Experience & Team Coach (On-Site)

TaskUs; Las Piñas; On-site; PHP 480,000 - 720,000; Full time

Job summary

TaskUs is hiring a Team Leader to manage daily operations and drive performance for a customer support team. You will coach teammates, ensure SLAs and KPIs are met, and serve as a liaison with other departments. On-site roles are available in Cavite and Las Piñas, Philippines.

The ideal candidate has at least 2 years of Team Leader experience in outsourcing, strong communication, and familiarity with CRM tools like ZenDesk. Flexible shifts and on-site work are required.

Qualifications

• At least two (2) years of Team Leader experience in outsourcing or similar.
• Must manage a minimum of 10 teammates in a customer support role.
• Excellent verbal and written communication skills.
• Familiarity with CRM tools such as ZenDesk.

Responsibilities

• Manage day-to-day planning and operations of your team.
• Ensure SLAs and KPIs are met by teammates.
• Organize schedules and team adherence.
• Coach and develop team through huddles and sessions.
• Evaluate strengths/weaknesses and provide growth solutions.
• Create performance reports and relay client feedback.

Skills

Team leadership

Communication

Tech-savviness

CRM tools

Shift flexibility

Tools

ZenDesk

Job description

TaskUs is hiring a Team Leader to manage daily operations and drive performance for a customer support team. You will coach teammates, ensure SLAs and KPIs are met, and serve as a liaison with other departments. On-site roles are available in Cavite and Las Piñas, Philippines.

The ideal candidate has at least 2 years of Team Leader experience in outsourcing, strong communication, and familiarity with CRM tools like ZenDesk. Flexible shifts and on-site work are required.