Onsite Operations Supervisor – Lead & Coach Call Center

Neksjob Philippines; Pasay; On-site; PHP 390,600 - 580,320; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an Operations Supervisor to lead a team in Seaside, SM Mall of Asia, Pasay City. This on-site role requires at least 2 years of supervisory experience in a BPO/Contact Center and willingness to work shifting schedules. The position focuses on coaching, monitoring metrics, and ensuring operational excellence.

Responsibilities include staffing, overseeing performance, and ensuring compliance with company and client standards to meet service targets.

Qualifications

• At least 2 years Supervisory experience in a BPO/Contact Center
• Willing to work onsite
• Willing to work on a shifting schedule

Responsibilities

• Lead and manage a team of Customer Service Representatives
• Monitor team performance and provide coaching
• Ensure quality and operational excellence
• Improve team productivity and workflow
• Resolve operational concerns and escalate when needed
• Ensure compliance with company and client standards

Skills

Supervisory experience

Coaching

Staffing

Performance monitoring

Education

Bachelor's degree

Job description

Neksjob Philippines is seeking an Operations Supervisor to lead a team in Seaside, SM Mall of Asia, Pasay City. This on-site role requires at least 2 years of supervisory experience in a BPO/Contact Center and willingness to work shifting schedules. The position focuses on coaching, monitoring metrics, and ensuring operational excellence.

Responsibilities include staffing, overseeing performance, and ensuring compliance with company and client standards to meet service targets.