Customer Service Operations Team Lead — Onsite & Shifts

DigiPlus Interactive Corp.

Parañaque

On-site

PHP 279,000 - 446,000

Full time

14 days+

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Job summary

DigiPlus Interactive Corp. is seeking an experienced Customer Service Team Leader to guide a dynamic support team in our Manila operation.

The role requires a minimum of 2 years in a customer service team leadership position, with a background in BPO or gaming preferred, and experience across Voice, Chat and Email channels. You will work onsite on shifting schedules, coach staff to exceed performance targets, and apply strong written and verbal English and Tagalog communication to improve daily

Qualifications

Minimum of 2 years experience as Customer Service Team Leader.
Background in BPO or Gaming Industry is an advantage.
Experience with Voice, Chat and Email channels.
Onsite work with shifting schedule.
Experience handling Voice, Chat and Email Line of Business.
Strong coaching and development skills to improve team performance.
Strong written and verbal communication in English and Tagalog.
Ability to identify process improvements to achieve daily operational efficiency.