Team Leader: Coaching & CX Lead - On-site (Hybrid Path)

Peak Support LLC; Bacolod; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

Peak Support LLC is seeking a Team Leader to manage and develop a team of Benefits Support Associates in Bacolod City, PHL. The role focuses on driving team performance while ensuring high-quality support for members across various channels. Candidates should possess strong coaching skills, experience in a supervisory role within the BPO industry, and excellent communication abilities. An on-site work setup is required, with potential for remote work based on performance criteria.

Qualifications

• At least 2 years in a leadership or supervisory role in a BPO Industry.
• Excellent written and verbal communication skills.
• Proven ability to manage performance metrics and drive results.

Responsibilities

• Support and develop a team of Benefits Support Associates.
• Drive team performance and ensure high-quality customer experiences.
• Identify trends and surfacing opportunities for product improvements.

Skills

Leadership in BPO industry

Coaching and people development

Excellent communication skills

Performance metrics management

Problem-solving

CRM/ticketing system proficiency

Time-management

Job description

Peak Support LLC is seeking a Team Leader to manage and develop a team of Benefits Support Associates in Bacolod City, PHL. The role focuses on driving team performance while ensuring high-quality support for members across various channels. Candidates should possess strong coaching skills, experience in a supervisory role within the BPO industry, and excellent communication abilities. An on-site work setup is required, with potential for remote work based on performance criteria.