BPO Team Lead - Onsite with Shifting Schedule

CallTek; General Santos; On-site; PHP 380,000 - 600,000; Full time

Job summary

CallTek in the Philippines is seeking a motivated BPO Supervisor to lead a customer service team, drive performance, and ensure service quality. You will coach agents, monitor KPIs, and coordinate with operations to meet client targets.

The role is onsite with shifting schedules, including weekends and holidays. The ideal candidate has 1–2 years of supervisory experience in a BPO, strong leadership, and excellent communication skills, plus proficiency in MS Office.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years supervisory or team leadership experience in a BPO.
• Strong leadership, coaching, and people-management skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Willing to work onsite and on a shifting schedule, including weekends and holidays.

Responsibilities

• Lead, supervise, and motivate a team of BPO agents.
• Monitor KPIs and targets; track productivity, attendance, quality.
• Provide coaching, performance reviews, and escalation handling.
• Prepare accurate team performance and operational reports.
• Coordinate with cross-functional teams and implement process improvements.
• Maintain compliance with policies and client requirements.
• Support new hire training and onboarding.

Skills

Team leadership

Coaching

Communication skills

Analytical thinking

Time management

MS Office

Training

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

CallTek in the Philippines is seeking a motivated BPO Supervisor to lead a customer service team, drive performance, and ensure service quality. You will coach agents, monitor KPIs, and coordinate with operations to meet client targets.

The role is onsite with shifting schedules, including weekends and holidays. The ideal candidate has 1–2 years of supervisory experience in a BPO, strong leadership, and excellent communication skills, plus proficiency in MS Office.