Onsite BPO Team Lead - Customer Support

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

TASQ Staffing Solutions in the Philippines is seeking a proactive Team Leader to manage a voice support team within a high-volume customer service environment. This onsite role requires strong leadership, clear communication, and the ability to drive performance and SLAs while balancing coaching and development.

You will oversee daily operations, delegate tasks, coordinate with upper management, mentor teammates, and resolve conflicts to maintain productivity and morale across rotating shifts.

Qualifications

• Minimum 2 years in a Team Lead or Supervisory role.
• Experience in leading teams in customer service or similar.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Team Management: Supervise daily operations of the support team, track performance metrics, and ensure SLAs are met.
• Communication: Liaise between the team and upper management, delivering updates, policy changes, and feedback clearly.
• Task Delegation & Coordination: Allocate tasks based on team members' skills and capacity while ensuring deadlines and quality standards are met.
• Coaching & Development: Provide regular coaching, mentoring, and performance feedback to team members.
• Conflict Resolution: Mediate interpersonal issues and maintain a positive team environment.

Skills

Leadership

Communication

Problem solving

Team management

Education

Bachelor’s degree preferred

Job description

TASQ Staffing Solutions in the Philippines is seeking a proactive Team Leader to manage a voice support team within a high-volume customer service environment. This onsite role requires strong leadership, clear communication, and the ability to drive performance and SLAs while balancing coaching and development.

You will oversee daily operations, delegate tasks, coordinate with upper management, mentor teammates, and resolve conflicts to maintain productivity and morale across rotating shifts.