Representative Customer Service (US)

Greenhouse Software, Inc.; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Unlimited commissions

Paid time off

Healthcare

Life Insurance

Training & development

Job summary

IONOS Philippines seeks a Technical Support Representative in Cebu to troubleshoot and support customers, helping them optimize their hosting and cloud services. You will engage in service with a customer-centric mindset to resolve issues and drive satisfaction.

The role involves sales-oriented support, handling inquiries, and collaborating with teams across our international network. A strong willingness to learn, adapt to shifts, and deliver results is essential for success.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Ability to remain calm and professional in all circumstances.
• Highly Motivated and Target Driven.
• Willing to work on shifting schedules.
• Solutions-oriented.

Responsibilities

• Troubleshoot and support customers to help them succeed online.
• Assist with sales and customer service to meet targets.
• Maintain professionalism and adapt to shifting schedules.

Skills

Customer service

Sales

Troubleshooting

Calm under pressure

Motivated and target driven

Willing to work on shifting schedules

Solutions-oriented

Education

2-year college or equivalent

Tools

WordPress

CMS

Webhosting

Website development

Job description

About IONOS

At IONOS, we don't just manage servers - we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure - from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You'll feel at home at IONOS.

Who we are

With over 8 million customer contracts,IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we're looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales - who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

At least 2nd year College Level or Graduate of any 2-year course

At least 6 months sales/customer service experience is an advantage

Knowledge in Website Development, Webhosting and Wordpress is an advantage

Content Management System is an advantage

Basic email knowledge and troubleshooting is an advantage

Ability to remain calm and professional in all circumstances

Highly Motivated and Target Driven

Willing to work on shifting schedules

Solutions-oriented

Job and Company Highlights

Competitive salary + bonuses + unlimited commission

Generous paid time off

Healthcare and Life Insurance coverage on day 1

Above industry standard company and statutory benefits

Monthly and Quarterly Engagement Activities

Work-Life Balance

Training and Development

Application Note

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.