Tax & Accounting Support Specialist - CPA Level 2 Expert

OpsArmy; Manila; Remote; PHP 756,000 - 1,134,000; Full time

Job summary

Ops Army is seeking an experienced Tax & Accounting Support Specialist (CPA) to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, excellent communication, and the ability to independently investigate and resolve issues.

The ideal candidate will have strong US accounting/tax experience, proficiency in QuickBooks and Excel, and comfort working in a fast-paced, tech-driven environment with

Qualifications

• Professional accounting experience with US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Excellent written and verbal English communication.
• Ability to investigate and resolve complex inquiries independently.
• Ability to explain complex topics to nontechnical customers.
• Comfortable in a fast-paced, tech-driven environment with evolving workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings via Zendesk, email-style responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.

Skills

US accounting

Tax expertise

Bookkeeping

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics

Tech adaptability

Education

CPA

Enrolled Agent (EA)

Big Four experience

QuickBooks certification

International CPA credentials

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Tax software

AI-assisted workflows

Job description

Ops Army is seeking an experienced Tax & Accounting Support Specialist (CPA) to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment, excellent communication, and the ability to independently investigate and resolve issues.

The ideal candidate will have strong US accounting/tax experience, proficiency in QuickBooks and Excel, and comfort working in a fast-paced, tech-driven environment with