Dealer

Westside Resort; Parañaque; On-site; PHP 167,000 - 279,000; Full time

Job summary

Qualifications

• At least high school graduate.
• PAGCOR GEL and Responsible Gaming Certification required.
• No gaming experience required, or with working experience in online casino.
• Training in a high-end customer service setting is an advantage.

Responsibilities

• Conduct assigned table games with skill, accuracy and attention to detail.
• Handle financial transactions accurately and monitor game activity for compliance.
• Provide excellent customer service and address inquiries courteously.
• Announce chip and cash amounts for every transaction and ensure correct cash/ chip changes.
• Maintain integrity of the game and prevent cheating.
• Work across rotating shifts, including graveyard, weekends and holidays.

Skills

Caring Service

Absolute Integrity

Responsibility

Excellence

Customer Focus

Drive For Results

Quality Consciousness

Commitment at Work

Education

High School diploma

PAGCOR GEL and Responsible Gaming Certification

Job description

About the role

The Dealer is responsible for conducting assigned table games with the required level of skill, accuracy, and attention to detail in accordance with standards set by Gaming Operations Management. The position ensures strict adherence to all gaming policies, procedures, and regulatory requirements, while maintaining the integrity of each game. Dealers are expected to handle financial transactions accurately, monitor game activity for compliance and security, and provide excellent customer service by engaging players professionally and addressing inquiries courteously. Punctuality, participation in briefings, and continuous awareness of operational updates are essential to the role.

Key responsibilities

• Conduct and deal assigned games according to established rules and regulations

• Ensure accuracy and efficiency when dealing cards, spinning balls and wheels, and managing dice throws

• Calculate and distribute winnings, and collect losing bets

• Maintain the integrity of the game and prevent cheating

• Announce chip and cash amounts for every transaction and ensure correct cash and chip change transactions

• Manage the float tray and accurately key-in cash buy-in transactions

• Adhere to all gaming policies and gaming regulations

• Monitor players' behavior and report suspicious activity to the Pit Manager

• Provide excellent customer service and maintain a professional demeanor

• Explain game rules and procedures to players as needed

About you

• At least High School graduate

• PAGCOR GEL and Responsible Gaming Certification

• No gaming experience required, or with working experience in online casino

• Training in a high-end customer service setting is an advantage

• Ability to work any of the three rotating shifts, including graveyard shifts, weekends, and holidays

• Ability to work in smoking areas and stand for long durations

• Maintain high standard of appearance and hygiene in accordance with company policies

• Demonstrate core competencies: Caring Service, Absolute Integrity, Responsibility, Excellence, and Shared Passion

• Demonstrate functional competencies: Commitment at Work, Drive For Results, Quality Consciousness, and Customer Focus