Systems & Workflow Analyst

Ajaia; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Paid time off (PTO)

Job summary

Ajaia is seeking a detail-oriented Systems & Workflow Analyst to document and improve client operations. You will learn how businesses operate, map workflows, and translate findings into actionable documentation for future automation. Strong communication with diverse stakeholders is essential.

You will leverage AI to accelerate research, ideation, drafting, and delivery, turning ambiguity into structured, repeatable processes that support optimization across departments.

Qualifications

• Exceptional spoken and written English communication skills.
• Strong business communication and comprehension abilities.
• Ability to learn unfamiliar business processes quickly.
• Analytical mindset with the ability to identify patterns and inefficiencies.
• Experience communicating with U.S.-based clients is a plus.

Responsibilities

• Meet with business stakeholders to understand how work is currently performed.
• Observe operational workflows and document business processes.
• Learn company operations across multiple departments and functions.
• Identify process dependencies, decision points, and bottlenecks.
• Develop a deep understanding of how information moves throughout an organization.

Skills

Business Analysis

Process Documentation

Stakeholder Management

AI in workflows

English Communication

Job description

Systems & Workflow Analyst

Company: Ajaia | Job Type: Full Time | Philippines

Description

Position Overview

We are looking for a highly detail-oriented Business Workflow Analyst to help organizations understand, document, and improve their business operations.

You will work directly with companies to learn how their operations function, document workflows in detail, identify inefficiencies, and create clear process documentation that enables future automation and optimization.

The ideal candidate enjoys learning how businesses operate, organizing complex information, and transforming ambiguity into structured systems.

What matters most is your ability to quickly learn, communicate effectively, document accurately, and think systematically.

We expect candidates to use AI in daily workflows across research, ideation, drafting, design iteration, quality checks, and delivery acceleration. AI usage is a core execution requirement, not optional tooling.

Primary Responsibilities

Business Discovery & Process Analysis

• Meet with business stakeholders to understand how work is currently performed.
• Observe operational workflows and document business processes.
• Learn company operations across multiple departments and functions.
• Identify process dependencies, decision points, and bottlenecks.
• Develop a deep understanding of how information moves throughout an organization.

Process Documentation

• Create detailed workflow maps and process diagrams.
• Build step-by-step process guides and SOPs.
• Capture screenshots and system walkthroughs.
• Document software usage, user responsibilities, and business rules.
• Create clear operational documentation that can be understood by technical and non-technical audiences.

Process Improvement & Automation Readiness

• Identify inefficiencies, redundancies, and manual processes.
• Highlight opportunities for automation and AI implementation.
• Prepare recommendations for workflow optimization.
• Collaborate with internal teams to support future automation initiatives.
• Help translate business processes into automation requirements.

Communication & Stakeholder Management

• Facilitate discovery sessions and process reviews.
• Present findings in a structured and professional manner.
• Communicate effectively with business owners, executives, managers, and frontline employees.
• Build trust quickly while gathering information from diverse stakeholders.
• Translate complex business operations into simple, actionable insights.

Reporting & Deliverables

• Produce process maps, workflow diagrams, and operational reports.
• Develop business process inventories and system documentation.
• Create executive summaries of findings and recommendations.
• Present documentation and observations to leadership teams.

Requirements

• Exceptional spoken and written English communication skills.
• Strong business communication and comprehension abilities.
• Excellent listening skills and attention to detail.
• Ability to learn unfamiliar business processes quickly.
• Strong organizational and documentation skills.
• Analytical mindset with the ability to identify patterns and inefficiencies.
• Ability to communicate professionally with U.S.-based clients and stakeholders.
• Comfortable working independently and managing multiple projects.

Preferred Requirements

• Experience in consulting, business analysis, operations, project management, customer success, process improvement, or related fields.
• Experience working with U.S.-based companies or clients.
• Familiarity with process mapping and workflow documentation.
• Experience creating SOPs, guides, or operational documentation.
• Exposure to AI tools, workflow automation, or business process optimization.

Benefits

• Competitive base salary + performance incentives
• Professional development opportunities
• Paid time off (PTO)