Systems Support Analyst

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

None

Job summary

Marie France Group is seeking a Systems Support Analyst in Makati City (Onsite) to bridge business needs with technology. You will translate business requirements into scalable system solutions and collaborate with IT, QA, and development teams throughout the SDLC.

The role emphasizes documenting requirements, creating BRDs/FRDs, and supporting QA, UAT, and system enhancements to improve processes and automation.

Qualifications

• Bachelor's degree in IT/CS/IS/BA or related field.
• 2–5 years in IT with systems analysis, QA, or related roles.
• Programming background required; strong software development concepts.

Responsibilities

• Gather, analyze, and document business and system requirements from stakeholders.
• Translate requirements into functional and technical specs for dev teams.
• Create BRDs, FRDs, process flows, user stories, and system docs.

Skills

Programming background

SDLC

Analytical thinking

Documentation

Education

Bachelor's Degree in IT/CS/IS/BA

Tools

Jira

Confluence

Visio

Power BI

Job description

Systems Support Analyst

Location: Makati City (Onsite)

Department: Information Technology

Help bridge business needs with innovative technology solutions.

Marie France Group is looking for a Systems Support Analyst who is passionate about solving business challenges through technology. If you have experience in software development, systems analysis, quality assurance, or business analysis and enjoy working with both technical and business teams, we'd love to hear from you.

In this role, you'll serve as the vital link between stakeholders and our IT team, ensuring business requirements are translated into effective, scalable, and user-friendly system solutions.

What You'll Do

• Gather, analyze, and document business and system requirements from stakeholders.
• Translate business needs into functional and technical specifications for development teams.
• Create Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), process flows, user stories, and system documentation.
• Collaborate with developers, QA engineers, and project teams throughout the Software Development Lifecycle (SDLC).
• Support system integrations, API mapping, data flow analysis, and technical solution discussions.
• Assist in Quality Assurance (QA), System Testing, Integration Testing, and User Acceptance Testing (UAT).
• Identify, document, and coordinate the resolution of system issues, bugs, and enhancement requests.
• Develop user guides, technical documentation, and training materials while conducting end-user training when needed.
• Analyze current business processes and recommend system enhancements, automation opportunities, and process improvements.
• Support project implementation and ensure deliverables meet business objectives and quality standards.

What We're Looking For

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• 2–5 years of experience as a Systems Analyst, System Support Analyst, Quality Assurance Analyst, Software Developer, Business Analyst, or a similar IT role.
• Programming background is required with a solid understanding of software development concepts.
• Experience working with Agile/Scrum methodologies is an advantage.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders.

Technical Skills

We're looking for candidates with experience in some or most of the following:

• Software Development Life Cycle (SDLC)
• SQL and database management
• APIs, system integrations, and system architecture
• Programming languages such as Java, Python, PHP, C#, .NET, JavaScript, or similar technologies
• Business process modeling and workflow analysis
• Quality Assurance (QA), software testing, and documentation standards
• Tools such as Jira, Confluence, Visio, Power BI, or equivalent platforms

Nice to Have

• Experience in enterprise system implementation or digital transformation projects.
• Exposure to system integrations and cross-functional software development teams.
• Experience supporting business process automation initiatives.

Why Join Marie France Group

At Marie France Group, you'll have the opportunity to work on meaningful digital transformation initiatives that directly improve business operations and customer experience. Join a collaborative team where your ideas are valued, your technical expertise makes an impact, and you'll continue to grow through challenging and rewarding projects.