Application Engineer Analyst (Business & IT)

Gratitude Philippines; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Gratitude Philippines is seeking an Application Engineer Analyst to bridge business processes and technology within a hybrid role based in Makati City. You will collaborate with stakeholders, document requirements, and drive improvements across enterprise applications and digital transformation efforts.

The role combines business and IT analysis, requiring strong communication, analytical, and problem-solving skills, with hands-on experience in .NET/C#, REST APIs, and system integration.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5–7 years of relevant experience in Business Analysis, IT Analysis, Application Support, or Software Engineering.
• Strong experience with .NET / C#, REST APIs, System Integration.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication skills with both business and technical stakeholders.
• Experience working in collaborative and cross-functional teams.

Responsibilities

• Bridge between business stakeholders and technical teams to deliver technology solutions.
• Gather, analyze, and document business and system requirements.
• Collaborate with business users, solution architects, developers, and project teams to improve processes and system performance.
• Provide technical support and troubleshooting for internally developed and third-party applications.
• Diagnose and resolve application-related issues while ensuring business continuity.
• Support application enhancements, system integration, and process optimization.
• Work with .NET/C# applications, REST APIs, and modern integration technologies.
• Participate in requirements validation, UAT, and production readiness activities.
• Develop and execute functional, end-to-end, and regression testing strategies.
• Drive quality assurance initiatives, including test automation and CI/CD integration.
• Coordinate Business Testing, UAT validation, and release sign-off activities.
• Collaborate with cross-functional teams to ensure secure, scalable, and reliable delivery.

Skills

.NET / C#

REST APIs

System Integration

Analytical Thinking

Troubleshooting

Communication

Team Collaboration

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Tools

Azure

CI/CD pipelines

Agile / Scrum

Job description

We're Hiring: Application Engineer Analyst (Business & IT)

Location: Hybrid – Makati City

Shift: Day Shift (8:00 AM – 5:00 PM)

Headcount: 3

Employment Type: Full-Time

Bridge Business and Technology to Deliver Innovative Solutions!

Are you an analytical problem-solver with a passion for both business processes and technology? We're looking for experienced Application Engineer Analysts to join a dynamic team supporting enterprise applications and digital transformation initiatives.

This hybrid role combines the strengths of Business Analysis and IT Analysis, making it ideal for professionals who enjoy collaborating with stakeholders, improving business processes, and delivering technology solutions that create real business value.

What You'll Do

As an Application Engineer Analyst, you will:

• Serve as the bridge between business stakeholders and technical teams to deliver effective technology solutions.
• Gather, analyze, and document business and system requirements.
• Collaborate with business users, solution architects, developers, and project teams to improve business processes and system performance.
• Provide technical support and troubleshooting for internally developed and third-party applications.
• Diagnose and resolve application-related issues while ensuring business continuity.
• Support application enhancements, system integration, and process optimization initiatives.
• Work with .NET/C# applications, REST APIs, and modern integration technologies.
• Participate in requirements validation, user acceptance testing (UAT), and production readiness activities.
• Develop and execute functional, end-to‑end, and regression testing strategies.
• Drive quality assurance initiatives, including test automation and CI/CD integration.
• Coordinate Business Testing, UAT validation, and release sign-off activities.
• Collaborate with cross‑functional teams to ensure secure, scalable, and reliable application delivery.

Qualifications Required

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5–7 years of relevant experience in Business Analysis, IT Analysis, Application Support, or Software Engineering.
• Strong experience with:
• .NET / C#
• REST APIs
• System Integration
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication skills with both business and technical stakeholders.
• Experience working in collaborative and cross‑functional teams.

Preferred

• Experience with:
• Microsoft Azure (App Services, Azure Functions, Azure DevOps)
• CI/CD pipelines and deployment automation
• Application support and incident management
• Business process analysis and requirements documentation
• Test planning, regression testing, and UAT coordination
• Agile or Scrum delivery environments

What We're Looking For

• Strong business and technical analysis skills
• Excellent communication and stakeholder management abilities
• Strong troubleshooting and problem-solving mindset
• Ability to manage multiple priorities in a fast-paced environment
• Passion for continuous learning and process improvement
• Team player with a collaborative and customer-focused approach

Why Join Us?

• Hybrid work setup in Makati City
• Opportunity to work on enterprise-scale applications and digital transformation projects
• Exposure to modern technologies and cloud-based platforms
• Collaborative, supportive, and innovative work environment
• Excellent opportunities for professional growth and career advancement