Systems Specialist / Process Documentation Specialist

A to Z Fire Tiger Trucking Services Inc.; San Pablo; On-site; PHP 360,000 - 600,000; Full time

Job summary

A to Z Fire Tiger Trucking Services Inc. is seeking a qualified professional to document and optimize our operations. The role focuses on capturing As-Is processes, designing To-Be workflows, and producing SOPs, process manuals, and formal process maps.

You will interview management and department representatives, observe workflows, analyze gaps, standardize forms and reporting formats, and coordinate with leaders to validate final documentation for company-wide use.

Qualifications

• Bachelor's degree in a related field and strong documentation abilities.
• Experience documenting SOPs and process manuals.
• Facility with process mapping and standards development.

Responsibilities

• Conduct interviews with management and department representatives.
• Observe current workflows and operational practices.
• Document existing ("As-Is") processes.
• Analyze workflows and identify gaps and improvement opportunities.
• Design standardized workflows and To-Be processes.
• Prepare and organize operational manuals and SOPs.
• Develop process maps and workflow diagrams.
• Standardize forms, templates, and reporting formats.
• Coordinate with department heads to validate documented processes.
• Present recommendations for optimization and improvements.
• Submit editable source files and final documentation at project end.

Skills

Process documentation

Process improvement

Systems implementation

Quality management

Organizational development

Technical writing

SOPs

Manuals

Process maps

Microsoft Office

Google Workspace

Visio

Lucidchart

Draw.io

Miro

Communication

Facilitation

Stakeholder management

Independent work

Cross-functional coordination

Education

Bachelor's degree in Industrial Engineering, Business Administration, Information Technology, Management, or a related field

Job description

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Information Technology, Management, or a related field.


• Proven experience in business process documentation, process improvement, systems implementation, quality management, or organizational development.


• Strong documentation and technical writing skills.


• Experience creating SOPs, manuals, and process maps.


• Proficient in Microsoft Office, Google Workspace, and process mapping tools such as Visio, Lucidchart, Draw.io, Miro, or similar software.


• Excellent communication, facilitation, and stakeholder management skills.


• Able to work independently while coordinating with multiple departments.

Key Responsibilities

• Conduct interviews with management and department representatives.


• Observe current workflows and operational practices.


• Document existing ("As-Is") processes.


• Analyze workflows and identify operational gaps and improvement opportunities.


• Design standardized workflows and future-state ("To-Be") processes.


• Prepare and organize operational manuals and SOPs.


• Develop process maps, workflow diagrams, and documentation.


• Standardize company forms, templates, and reporting formats.


• Coordinate with department heads to validate and finalize documented processes.


• Present recommendations for process optimization and operational improvements.


• Submit all editable source files and final documentation upon project completion.