Process Improvement Specialist

Create Synergies Inc.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Create Synergies Inc. in the Philippines is seeking a Process Analyst to map and document current-state processes, identify gaps, and collaborate with SMEs across the organization.

You will design future-state workflows, develop SOPs and training materials, and ensure governance with standard naming conventions and control documentation. This role emphasizes documentation, knowledge transfer, and prepared transitions.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or related field.
• 4+ years of experience in process analysis, operations, transformation, documentation, or shared services.
• Experience in process mapping, workflow documentation, and business process analysis.
• Proven experience developing SOPs, work instructions, training materials, and knowledge assets.
• Experience supporting process improvement, transformation, migration, or transition initiatives.

Responsibilities

• Map and document current-state processes, including workflows, activities, controls, and dependencies.
• Collaborate with stakeholders and SMEs to gather process requirements, inputs, outputs, and operational considerations.
• Identify process gaps, inefficiencies, risks, and opportunities for improvement and standardization.
• Support the design of future-state processes, including workflows, roles, handoffs, and service delivery models.
• Ensure process documentation aligns with global standards, frameworks, taxonomy, and naming conventions.
• Develop and maintain SOPs, work instructions, process documentation, and job aids.
• Create training materials and knowledge resources to support onboarding and knowledge transfer.
• Document process controls, risks, and compliance requirements to ensure governance and audit readiness.
• Maintain accurate and organized process repositories, including version control and documentation updates.
• Partner with Design, Build, and Transition teams to ensure processes and documentation are implementation-ready.
• Review documentation for accuracy, completeness, and consistency, and elevate identified gaps for resolution.

Skills

Process mapping

Workflow documentation

Business process analysis

SOP development

Training materials development

Knowledge assets management

Process improvement

Transformation initiatives

Migration / transition

Education

Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or related field

Job description

Job Description:

Key Responsibilities:

• Map and document current-state processes, including workflows, activities, controls, and dependencies.


• Collaborate with stakeholders and subject matter experts (SMEs) to gather process requirements, inputs, outputs, and operational considerations.


• Identify process gaps, inefficiencies, risks, and opportunities for improvement and standardization.


• Support the design of future-state processes, including workflows, roles, handoffs, and service delivery models.


• Ensure process documentation aligns with global standards, frameworks, taxonomy, and naming conventions.


• Develop and maintain standard operating procedures (SOPs), work instructions, process documentation, and job aids.


• Create training materials and knowledge resources to support onboarding and knowledge transfer.


• Document process controls, risks, and compliance requirements to ensure governance and audit readiness.


• Maintain accurate and organized process repositories, including version control and documentation updates.


• Partner with Design, Build, and Transition teams to ensure processes and documentation are implementation-ready.


• Review documentation for accuracy, completeness, and consistency, and elevate identified gaps for resolution.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or a related field.


• 4+ years of experience in process analysis, operations, transformation, documentation, or shared services.


• Experience in process mapping, workflow documentation, and business process analysis.


• Proven experience developing SOPs, work instructions, training materials, and knowledge assets.


• Experience supporting process improvement, transformation, migration, or transition initiatives.