Process Documentation Specialist

ABSI; Metro Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading documentation services company in the Philippines is seeking a detail-oriented individual to develop and maintain documentation such as SOPs and manuals. The ideal candidate will have a Bachelor's degree, strong technical writing and verbal communication skills, and the ability to collaborate with cross-functional teams. Responsibilities include editing documents for clarity, supporting process improvements, and managing multiple projects. This role offers an opportunity to contribute to crucial documentation processes within a dynamic environment.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field.
• Strong technical writing and verbal communication skills.
• Excellent grammar, formatting, and editing abilities.
• Strong analytical skills with understanding of end-to-end processes.

Responsibilities

• Develop and maintain comprehensive documentation including SOPs and manuals.
• Collaborate with cross-functional teams to gather and validate process details.
• Edit and proofread documents for grammar and clarity.
• Support process improvement initiatives by recommending documentation enhancements.

Skills

Technical writing

Verbal communication

Analytical skills

Attention to detail

Project management

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Google Workspace

Visio

Lucidchart

Notion

Job description

Overview

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Responsibilities

• Develop and maintain comprehensive documentation including process maps, SOPs, manuals, and work instructions.
• Collaborate with cross-functional teams to gather, analyze, and validate process details.
• Translate complex business processes into clear, concise, and standardized documentation.
• Ensure documentation adheres to quality, formatting, and version control standards.
• Edit and proofread documents for grammar, structure, accuracy, and clarity.
• Maintain an organized library of documentation and ensure timely updates to reflect process changes.
• Support process improvement initiatives by identifying gaps and recommending documentation enhancements.
• Assist in training and onboarding by providing clear and updated process materials.
• Ensure documentation complies with internal policies, audit requirements, and industry best practices.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Industrial Engineering, Information Management, or a related field.
• Strong technical writing and verbal communication skills.
• Excellent grammar, formatting, and editing abilities.
• Strong analytical skills with the ability to understand and document end-to-end processes.
• Keen attention to detail, consistency, and accuracy.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) or Google Workspace; familiarity with tools like Visio, Lucidchart, or Notion is an advantage.
• Ability to manage multiple documentation projects and meet deadlines.
• Experience in process documentation, training materials creation, or business analysis is a plus.