Operations Process Specialist (Project-based)

Pharmacare; Metro Manila; On-site; PHP 400,000 - 520,000; Full time

Job summary

Pharmacare in the Philippines seeks an Operations Process Specialist to develop, document, and standardize SOPs across departments according to HQ Operations Standards. You will map end-to-end processes, create swimlanes and flow diagrams, and ensure clear, user-friendly documentation that supports governance and continuous improvement.

Responsibilities include supporting HQ Operations initiatives, resolving gaps, and coordinating with cross-functional teams to align processes.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, or a related field.
• 2-3+ years of experience in operations process documentation, SOP creation, or related field.
• Experience in workflow mapping and process documentation.
• Strong understanding of process standardization and improvement.

Responsibilities

• Develop, document, and standardize SOPs across departments following HQ Operations Standards.
• Map and document end-to-end processes with swimlanes and flow diagrams.
• Collaborate with department owners to gather process details and validate accuracy.
• Ensure SOPs are complete, clear, user-friendly, and aligned with requirements.
• Identify inefficiencies and recommend improvements for optimization.
• Maintain the SOP repository with version control and documentation management.
• Support ongoing SOP updates and continuous improvement initiatives.
• Support HQ Operations initiatives and projects.
• Assist in resolving operational gaps when required.
• Support cross-functional process alignment.
• Provide process documentation and coordination support for initiatives.

Skills

Attention to detail

Process mapping

Documentation skills

Stakeholder coordination

Analytical skills

Team collaboration

Education

Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, or related field

Tools

Microsoft Visio

AutoCAD

Microsoft Office

Google Workspace

Job description

Job Summary

The Operations Process Specialist is responsible for developing, documenting, and standardizing operational processes and SOPs across departments in accordance with HQ Operations Standards. The role focuses on process mapping, documentation, process improvement, and governance to ensure operational processes are clear, consistent, and properly implemented.

The role may also support operational initiatives as needed, while maintaining priority on process governance and improvement.

Key Responsibilities

A. SOP Development & Standardization - Core (Non-Negotiable)

• Develop, document, and standardize SOPs across departments following HQ Operations Standards.
• Map and document end-to-end processes, including workflow diagrams such as swimlanes and process flows.
• Collaborate with department owners to gather process details and validate accuracy.
• Ensure all SOPs are complete, clear, user-friendly, and aligned with operational requirements.
• Identify process inefficiencies and recommend improvements for optimization.
• Maintain the SOP repository, including version control and proper documentation management.
• Support ongoing SOP updates, enhancements, and continuous improvement initiatives.

B. Operational Support - Secondary (Controlled Flexibility)

• Support HQ Operations initiatives and projects.
• Assist in resolving operational gaps when required.
• Support cross-functional process alignment.
• Provide process documentation and coordination support for operational initiatives.
• And any duties that may be assigned from time to time.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, or a related field.
• 2-3+ years of experience in operations process documentation, SOP creation, or a related field.
• Experience in workflow mapping and process documentation.
• Strong understanding of process standardization and improvement.

Technical Skills

• Proficient in Microsoft Visio.
• Knowledge of AutoCAD is a plus.
• Strong proficiency in Microsoft Office and Google Workspace.

Key Skills

• Strong attention to detail.
• Process-oriented thinking.
• Ability to translate operational processes into clear and user-friendly documentation.
• Good communication and stakeholder coordination skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with different departments.

Employment Opportunity

• This is a project-based position. Depending on performance and business requirements, the successful candidate may have the opportunity to transition to a probationary and eventually regular position with the company.