Systems Specialist

Manulife; Quezon City; Hybrid; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Flexible work environment

Global team collaboration

Training and development

Job summary

Manulife is seeking an Admin Advantage System Specialist in the Philippines to oversee daily administration, maintenance, and improvements of the Admin Advantage system. You will monitor data quality, support users, and participate in system upgrades and UAT to enhance productivity.

The role requires strong analytical skills, attention to detail, and the ability to collaborate with internal stakeholders and external vendors. Hybrid work arrangements are available within the Philippines.

Qualifications

• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to data accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Ability to translate complex system concepts into user-friendly explanations.
• Collaborative mindset with cross-functional teams.
• Proactive, resourceful, and solution-oriented approach.
• Adaptable to changes in systems, processes, and technology.
• Customer-focused mindset with strong service orientation.

Responsibilities

• Oversee day-to-day administration, maintenance, and improvement of Admin Advantage system.
• Monitor data and workflows for accuracy, consistency, and compliance with internal standards.
• Identify, troubleshoot, and resolve system issues with IT and vendors.
• Conduct User Acceptance Testing (UAT) for enhancements and updates.
• Maintain comprehensive system documentation (SOPs, guides, troubleshooting refs).
• Provide training and support to end-users on system processes and updates.
• Analyze operational requirements and recommend process or system improvements.
• Coordinate with stakeholders to support business needs and reporting requests.
• Generate and validate system reports for operations and leadership.
• Support data imports, configuration updates, and routine maintenance tasks.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication skills

Cross-functional collaboration

Proactive mindset

Education

Bachelor's degree in information technology, Business Administration, Computer Science, or related field

Tools

Excel

BI tools

Job description

The Admin Advantage System Specialist oversees the day-to-day administration, maintenance, and improvement of the Admin Advantage system. This includes monitoring system activities, ensuring data accuracy, creating and updating documentation, and providing training and support to users. The specialist participates in system upgrades, UAT (User Acceptance Testing), and process improvements to enhance productivity and user experience. The role requires strong analytical skills, technical proficiency, attention to detail, and the ability to collaborate with internal stakeholders and external vendors.

Position Responsibilities:

• Manage and maintain the Admin Advantage system to ensure optimal functionality and performance.
• Monitor system data and workflows to ensure accuracy, consistency, and compliance with internal standards.
• Identify, troubleshoot, and resolve system issues in coordination with IT teams and vendors.
• Conduct User Acceptance Testing (UAT) for system enhancements, updates, and new features.
• Maintain comprehensive system documentation, including SOPs workflow guides, and troubleshooting references.
• Provide training and support to end-users on system processes and updates.
• Analyze operational requirements and recommend process or system improvements.
• Coordinate with stakeholders to support business needs, reporting requests, and system-related inquiries.
• Generate and validate system reports as required for operations and leadership.
• Support data imports, configuration updates, and routine system maintenance tasks.

Required Qualifications:

• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to data accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Ability to translate complex system concepts into user-friendly explanations.
• Collaborative mindset with the ability to work with cross-functional teams.
• Proactive, resourceful, and solution-oriented approach to challenges.
• Ability to adapt quickly to changes in systems, processes, and technology.
• Customer-focused mindset with strong service orientation.

Preferred Qualifications:

• Bachelor’s degree in information technology, Business Administration, Computer Science, or related field (preferred).
• Experience working with administrative or workflow management systems, familiarity with Admin Advantage or similar platforms is an advantage.
• Minimum 1-3 years of experience in system administration, operations support, or process management roles.
• Proficiency in data analysis and reporting (Excel and BI tools).
• Experience in UAT, system testing, or process documentation.
• Background in administrative operations, benefits administration, or shared services is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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