Plan Member Administrator I

Manulife; Quezon City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Manulife Plan Member Administrator I in the Philippines is an entry-level operations role ensuring accurate and timely administration of Group Benefits plan member records. The role supports enrollment and eligibility processes by maintaining member information, processing transactions, and ensuring compliance with company policies, service standards, and regulatory requirements.

The incumbent contributes to a positive customer experience through efficient execution of routine administrative

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Strong English communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Process plan member transactions accurately and within established turnaround times.
• Set up and maintain member eligibility records in administration systems.
• Process enrollments, terminations, reinstatements, beneficiary updates, and changes.
• Verify documentation for accuracy before processing transactions.
• Maintain audit trails and respond to routine inquiries professionally.
• Escalate complex issues to appropriate support teams.
• Adhere to policies, procedures, and privacy standards.
• Participate in quality reviews, training, and continuous improvement.

Skills

Detail oriented

Organizational skills

Time management

Procedure adherence

Analytical thinking

Communication skills

Independent & team work

Customer service

Multi-tasking

Adaptability

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Plan Member Administrator I is an entry-level operations role responsible for the accurate and timely administration of Group Benefits plan member records. The role supports enrollment and eligibility processes by maintaining member information, processing transactions, and ensuring compliance with company policies, service standards, and regulatory requirements. The incumbent contributes to a positive customer experience through efficient execution of routine administrative functions while maintaining a high level of quality and accuracy.

Key Responsibilities

• Process plan member transactions accurately and within established turnaround times and service levels.
• Set up and maintain member eligibility records in administration systems.
• Process enrollments, terminations, reinstatements, beneficiary updates, and member information changes.
• Verify the completeness and accuracy of supporting documentation before processing transactions.
• Review member records and identify discrepancies requiring correction or follow-up.
• Maintain accurate documentation and audit trails for all completed transactions.
• Respond to routine inquiries from internal and external stakeholders in a professional and timely manner.
• Escalate complex issues, exceptions, or system concerns to appropriate support teams.
• Adhere to established policies, procedures, compliance requirements, and privacy standards.
• Participate in quality reviews, coaching sessions, training programs, and continuous improvement initiatives.
• Meet individual productivity, quality, and customer service targets.
• Support operational projects and departmental initiatives as assigned.

Skills & Competencies

• Strong attention to detail and commitment to quality.
• Excellent organizational and time-management skills.
• Ability to interpret and follow documented procedures and guidelines.
• Strong analytical and problem-solving abilities.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Customer-focused mindset with a commitment to delivering excellent service.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Adaptability and willingness to learn new processes, systems, and technologies.
• Proficiency in Microsoft Office applications and business systems.

Qualifications & Experience

• Bachelor's degree or equivalent combination of education and work experience.
• Prior experience in insurance, benefits administration, shared services, operations, or customer service is an asset.
• Strong computer literacy and ability to navigate multiple systems simultaneously.
• Demonstrated ability to maintain confidentiality and handle sensitive information appropriately.
• Strong English communication skills, both written and verbal.
• Ability to consistently achieve quality and productivity expectations.

Performance Expectations

• Achieve established productivity and service level targets.
• Maintain quality and accuracy standards with minimal errors.
• Adhere to operational policies, procedures, and compliance requirements.
• Demonstrate accountability, collaboration, and professionalism in daily work.
• Contribute to team goals, process improvements, and a positive work environment.
• Support Manulife's commitment to delivering exceptional customer experiences.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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