Systems Operations Lead: Drive Compliance & Reliability

Stefanini North America and APAC; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Stefanini North America and APAC is seeking a Systems Operations System Lead to drive Operational Excellence across a group of systems and applications. You will ensure compliance with client standards, maintain lifecycle docs, and coordinate patches with IT Infrastructure and vendors.

The role includes disaster recovery testing, incident/change/knowledge management, and coordinating backups, monitoring and archiving. Strong English communication and ITIL background are required.

Qualifications

• 2+ years' experience as System Lead or similar.
• Understanding of hardware, software, networking and databases.
• Experience in IT technical support or similar role.
• Experience in regulated environments is a plus.
• Experience in multicultural environments is a plus.
• Knowledge of ITIL fundamentals is preferred.

Responsibilities

• Maintaining/creating compliance or system lifecycle documentation.
• Coordinating server and database patches.
• Disaster recovery testing and incident/change/knowledge management.
• Collaboration with IT Infrastructure and vendors to address vulnerabilities.
• Backups, system monitoring and archiving coordination.
• Shadowing/ knowledge transfer during transitions.
• Interfacing with multiple business and IT areas to collect demands.

Skills

Customer oriented

Well organized

Excellent communication

Team player

English proficiency

Multilingual (German, Japanese, mand/¡

Education

ITIL Fundamentals Certification

Tools

Docker

Kubernetes

Confluence

Jira

Git

MSSQL

Oracle

PostgreSQL

Job description

Stefanini North America and APAC is seeking a Systems Operations System Lead to drive Operational Excellence across a group of systems and applications. You will ensure compliance with client standards, maintain lifecycle docs, and coordinate patches with IT Infrastructure and vendors.

The role includes disaster recovery testing, incident/change/knowledge management, and coordinating backups, monitoring and archiving. Strong English communication and ITIL background are required.