Systems Operations Lead — Incident, DR & ITIL Expert

Stefanini, Inc; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Stefanini, Inc. in Alabang, Philippines is seeking a Systems Operations System Lead to oversee end-to-end system lifecycle, participate in disaster recovery planning and coordinate across IT and business teams.

The role requires a bachelor's in IT, 3+ years of system lead experience, strong English communication, and hands-on knowledge of infrastructure, databases, servers, cloud, and networking. This is a full-time on-site position.

Qualifications

• Bachelor's degree in IT or similar.
• 3+ years of experience as a System Lead or similar.
• Experience with infrastructure topics such as databases, servers, cloud systems, networking, etc.
• Experience working with cross-functional teams in a multinational company.
• At least 2 of the following tech: JIRA, Confluence, ServiceNow, API.
• Strong English speaking, reading and writing skills.

Responsibilities

• Manage system lifecycle and ensure compliance documentation.
• Coordinate backup/recovery activities and perform Disaster Recovery testing.
• Oversee Service Level Agreements, audit trails, access & identity monitoring.
• Coordinate patches and vulnerability resolutions for servers/databases.
• Coordinate software management tasks: patching, packaging, testing, licensing, configuration changes.
• Interface with multiple business and IT stakeholders and act as a coordination SOcP.
• Perform Incident, Problem and Change Management.
• Collaborate with IT Infrastructure to remediate, migrate or decommission systems.

Skills

System lead experience

English proficiency

Education

Bachelor's degree in IT or equivalent

Tools

JIRA

Confluence

ServiceNow

API

Job description

Stefanini, Inc. in Alabang, Philippines is seeking a Systems Operations System Lead to oversee end-to-end system lifecycle, participate in disaster recovery planning and coordinate across IT and business teams.

The role requires a bachelor's in IT, 3+ years of system lead experience, strong English communication, and hands-on knowledge of infrastructure, databases, servers, cloud, and networking. This is a full-time on-site position.