Systems & Operations Coordinator - Drive Efficient Workflows

D2B; Manila; On-site; PHP 857,000 - 1,095,000; Full time

Job summary

D2B is seeking an Operations and Systems Coordinator to support day-to-day operations, improve internal processes, and own systems, administration and projects. The role sits at the intersection of technology, documentation, and operations and requires strong organisation and the ability to work with limited direction.

You will collaborate with the Director and team to ensure the business is well-documented, well-systemised, and running smoothly, with responsibilities spanning systems

Qualifications

• Minimum 2 years experience in operations, systems, or admin roles.
• Solid hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint, Forms).
• Proven ability to write SOPs, process docs, and operational guides.
• Strong organisational and time management skills with ability to juggle priorities.
• Excellent written communication and attention to detail.
• Able to learn new systems quickly and work independently with ownership.

Responsibilities

• Liaise internally with the Director and team; coordinate with IT providers as needed.
• Create and manage user accounts, licences, and permissions in Microsoft 365.
• Maintain SharePoint sites, document libraries, templates, and resources.
• Build and maintain Microsoft Forms used across the business.
• Provide day-to-day support to staff across Outlook, Teams, SharePoint, and 365 apps.
• Maintain hardware and IT asset registers; liaise with external IT providers when required.
• Write, update, and maintain SOPs and process guides to a clear standard.
• Create process maps for key operational workflows and update the knowledge base.
• Review processes to identify inefficiencies and implement improvements.
• Ensure procedures remain current as systems evolve.
• Coordinate onboarding for new staff (equipment, access, induction materials).
• Maintain onboarding checklists and training records; manage equipment orders and returns.
• Support recruitment and people administration as needed.
• Build, test, and maintain Power Automate workflows to streamline processes.
• Assist with AI/automation projects; document changes and procedures.
• Maintain compliance registers and governance documents; support audits.
• Coordinate operational projects and track actions, deadlines, and deliverables.
• Schedule meetings, maintain project docs, and follow up on actions with teams and suppliers.
• Assist with rollout of new systems and processes.

Skills

Organisation

Time management

Written communication

Proactive mindset

Problem solving

Attention to detail

Tools

Microsoft 365 Suite

Job description

D2B is seeking an Operations and Systems Coordinator to support day-to-day operations, improve internal processes, and own systems, administration and projects. The role sits at the intersection of technology, documentation, and operations and requires strong organisation and the ability to work with limited direction.

You will collaborate with the Director and team to ensure the business is well-documented, well-systemised, and running smoothly, with responsibilities spanning systems