Dealer Operations & Process Excellence Manager

Maruti Suzuki India Ltd.; Hinoba-an; On-site; PHP 796,000 - 1,194,000; Full time

Job summary

Maruti Suzuki India Ltd. in Pan India is seeking a results-driven Sales Operations Leader to standardize dealer sales processes, enhance customer experience, and drive dealer performance using a Balanced Scorecard approach across multiple dealerships.

You will monitor dealer financial health and collaborate with cross-functional teams to optimize sales operations and dealer systems for sustainable growth and profitability.

Qualifications

• MBA or BE preferred; MBA/BE combination advantageous.
• 3–6 years in field sales or dealer sales process management.
• Automobile industry experience preferred.
• Strong knowledge of dealer sales processes and operational workflows.

Responsibilities

• Enhance customer sales satisfaction by standardizing sales operations across dealerships.
• Monitor and manage dealer financial health for long-term viability and profitability.
• Drive dealer business performance using the Balanced Scorecard methodology.
• Improve the quality of sales processes and dealer systems for operational excellence.

Skills

New Car Sales Processes

P&L Understanding

Dealer Sales Processes

Channel Management

Dealer Engagement

MS Office

Education

MBA

BE

Tools

MS Office (Excel & PowerPoint)

Job description

Maruti Suzuki India Ltd. in Pan India is seeking a results-driven Sales Operations Leader to standardize dealer sales processes, enhance customer experience, and drive dealer performance using a Balanced Scorecard approach across multiple dealerships.

You will monitor dealer financial health and collaborate with cross-functional teams to optimize sales operations and dealer systems for sustainable growth and profitability.