Systems Analyst (ServiceNow Platform)

BDO Unibank; Metro Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Systems Analyst who will work with stakeholders and the development team to capture and translate requirements for ServiceNow projects. You will own the backlog and help ensure delivery to specification, while completing product trainings and certifications as needed.

The role requires 1–2 years in IT with ServiceNow knowledge, and a willingness to be onsite in Makati or Ortigas. This is a hands-on, collaborative position within a leading Philippine bank.

Qualifications

• Bachelor's Degree in Information Technology or Engineering.
• 1–2 years experience in IT, specifically on Product Management or Business Analytics.
• Knowledge in ServiceNow System Administration, ITSM, ITOM, ITAM, and SPM.
• Willing to work onsite and be assigned in Makati/Ortigas.

Responsibilities

• Represents project stakeholders throughout the project lifecycle - planning, development, and release processes.
• Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements.
• Works with development team on release estimates.
• Supports development team in understanding business and test requirements.
• Translates technical complexities to project stakeholders, ensuring understanding of design decisions.
• Owns the backlog of the assigned ServiceNow product.
• Prepare status reports and provide status updates; manage issues and risks; document job aids and related processes; support continuous service improvements.

Skills

Requirements gathering

Stakeholder management

ServiceNow knowledge

Documentation

Education

Bachelor's Degree in Information Technology or Engineering

Tools

ServiceNow

Job description

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Systems Analyst works with key project stakeholders to capture business and user requirements. He/she also works with the Developer and Platform Administrator to ensure requirements are understood, developed, tested, and delivered to specification. He/she is expected to learn, train on product-specific trainings and get certified on ServiceNow System Administration.

Key Responsibilities:

• Represents project stakeholders throughout the project lifecycle - planning, development, and release processes
• Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements
• Works with development team on release estimates
• Supports development team in understanding business and test requirements
• Translates technical complexities to project stakeholders, ensuring understanding of design decisions
• Owns the backlog of the assigned ServiceNow product
• Perform the following task-related activities:

• Prepare status reports and provide/present status updates
• Manage issues and risks
• Document job aids, knowledge articles and related processes
• Provide inputs and support continuous service improvements
• Perform and deliver on other supporting subtasks

Qualifications:

• Bachelor's Degree in Information Technology or Engineering
• At least 1-2 year/s experience in Information Technology, specifically on Product Management or Business Analytics
• Knowledge in ServiceNow System Administration, ServiceNow IT Service Management (ITSM), ServiceNow IT Operations Management (ITOM), ServiceNow IT Asset Management (ITAM), ServiceNow Strategic Portfolio Management (SPM)
• Must be willing to work onsite and be assigned in Makati/Ortigas