ServiceNow Functional Consultant/Business Analyst (Makati) | Hybrid

TASQ Staffing Solutions; Makati; Vor Ort; PHP 781.200 - 1.116.000; Vollzeit

Zusammenfassung

A leading staffing solutions company is seeking a Functional Consultant in Makati to optimize business processes and configure ServiceNow modules. Candidates should possess a bachelor's degree and 3+ years of relevant experience in ServiceNow implementations. The role includes collaborating with stakeholders to gather requirements and providing operational support. This hybrid position requires an individual who holds a mandatory ServiceNow Certified System Administrator certification.

Qualifikationen

• 3+ years of experience as a Functional Consultant or Business Analyst in ServiceNow implementations.
• Proven experience in gathering requirements and configuring ServiceNow solutions.
• Familiarity with operational support tasks like incident resolution.

Aufgaben

• Collaborate with stakeholders to document functional and non-functional requirements.
• Assess and optimize business processes using ServiceNow's features.
• Support daily managed services operations and ensure SLA adherence.

Kenntnisse

Requirements Gathering and Analysis

Process Design and Optimization

Solution Configuration

Operational Support

Enhancement Delivery

Ausbildung

Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field

Tools

ServiceNow (ITxM, CSM, HRSD, IRM, SecOps, SPM modules)

SAP

Active Directory

Jobbeschreibung

Work Schedule:Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Responsibilities:

• Requirements Gathering and Analysis: Collaborate with ADNOCs business and IT stakeholders to elicit, document, and analyze functional and non-functional requirements for ServiceNow modules, translating them into effective configurations and workflows.
• Process Design and Optimization: Assess and optimize business processes (e.g., incident management, service requests, employee onboarding, risk assessments) to leverage ServiceNow's out-of-the-box (OOB) capabilities, improving efficiency and user experience.
• Solution Configuration: Configure ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM) to meet business needs, including workflows, forms, reports, and self-service portals, with minimal customization.
• Operational Support: Support daily managed services operations, including incident resolution, service request fulfillment, and change management, ensuring adherence to SLAs (e.g., 4-hour incident resolution, 99.9% uptime).
• Enhancement Delivery: Design and implement enhancements to ServiceNow functionalities, such as new workflows, dashboards, or knowledge articles, to address evolving business requirements.

Requirements:

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience as a Functional Consultant or Business Analyst in ServiceNow implementations or managed services, with hands-on experience in ITxM, CSM, HRSD, IRM, SecOps, or SPM modules.
• Proven experience in gathering requirements, designing processes, and configuring ServiceNow solutions in enterprise environments.
• Familiarity with operational support tasks, such as incident resolution, service request fulfillment, and knowledge base maintenance.
• Experience with integrations involving enterprise systems (e.g., SAP, Active Directory, or similar platforms).
• Knowledge of regulatory compliance requirements (e.g., GDPR, AML) in IT service delivery.

Certifications:

• ServiceNow Certified System Administrator (mandatory).