ServiceNow Systems Admin II

Stefanini, Inc; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Stefanini, Inc. in Pasay, Philippines, is seeking a ServiceNow Systems Admin II to automate routine tasks and design/maintain forms, workflows, catalog items, dashboards, metrics and reports within ServiceNow.

You will ensure data interfaces and monitor system health while delivering solutions on time and budget. Responsibilities include applying release/change processes, training clients, maintaining documentation, and staying current with industry trends to provide high-quality client

Qualifications

• 1–3 years experience in ServiceNow development/administration
• Knowledge of cloud computing concepts and SaaS architecture
• Knowledge of IT service management and ITIL service operations and transition processes
• Knowledge of relational databases
• Familiarity with ITSM tools and processes
• Experience with web UI development technologies (HTML5, CSS3, AJAX)
• Experience with ITIL processes: Incident, Service Request, Problem, Change, Configuration

Responsibilities

• Automate routine tasks in ServiceNow including forms, workflows, catalog items, metrics, SLAs, reports and dashboards
• Follow predefined release and change management processes
• Improve processes, standards, policies and tools
• Provide guidance and training on system usage to clients and end users
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and health of ServiceNow instances
• Deliver tasks on time and within budget
• Write and maintain documentation related to application administration and configuration

Skills

ServiceNow

ITIL

SaaS concepts

Relational databases

HTML5

CSS3

AJAX

Agile/Scrum

IT service mgmt

Cloud concepts

Tools

ServiceNow Suite

Job description

Join us to co-create solutions for a better future!

Job Details

Information Technology

ServiceNow Systems Admin II Pasay, Posted:8/3/2026 Job Description Job ID#: 64510

Job Category: Information Technology

Position Type: Full Time

Remaining Positions: 2

Details:

• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:
  • Forms
  • Workflows
  • Catalog Items
  • Metrics
  • Service Level Agreements
  • Reports
  • Dashboards
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Deliver a positive and value-added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and overall health of ServiceNow instances
• On-time, on-budget delivery of responsibilities
• Other duties as assigned
• Provide guidance and training of system usage to clients and end users
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)
• Respond to and address client issues and inquiries in a timely fashion
• Write and maintain up-to-date documentation related to the application administration and configuration

Job Requirements Details:

• Experience (1-3 years) ServiceNow development/administration experience
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of IT service management and the ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
• Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
• Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Preferred: Knowledge of Agile/Scrum methodology
• Preferred: BPO/Call center experience

#LI-LN1, #LI-REMOTE

Pay Range: Based on Experience