ServiceNow Systems Analyst – ITSM & Platform Delivery

BDO Unibank; Metro Manila; Presencial; PHP 420.000 - 620.000; Jornada completa

Descripción de la vacante

BDO Unibank, Inc. is seeking a Systems Analyst who will work with stakeholders and the development team to capture and translate requirements for ServiceNow projects. You will own the backlog and help ensure delivery to specification, while completing product trainings and certifications as needed.

The role requires 1–2 years in IT with ServiceNow knowledge, and a willingness to be onsite in Makati or Ortigas. This is a hands-on, collaborative position within a leading Philippine bank.

Formación

• Bachelor's Degree in Information Technology or Engineering.
• 1–2 years experience in IT, specifically on Product Management or Business Analytics.
• Knowledge in ServiceNow System Administration, ITSM, ITOM, ITAM, and SPM.
• Willing to work onsite and be assigned in Makati/Ortigas.

Responsabilidades

• Represents project stakeholders throughout the project lifecycle - planning, development, and release processes.
• Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements.
• Works with development team on release estimates.
• Supports development team in understanding business and test requirements.
• Translates technical complexities to project stakeholders, ensuring understanding of design decisions.
• Owns the backlog of the assigned ServiceNow product.
• Prepare status reports and provide status updates; manage issues and risks; document job aids and related processes; support continuous service improvements.

Conocimientos

Requirements gathering

Stakeholder management

ServiceNow knowledge

Documentation

Educación

Bachelor's Degree in Information Technology or Engineering

Herramientas

ServiceNow

Descripción del empleo

BDO Unibank, Inc. is seeking a Systems Analyst who will work with stakeholders and the development team to capture and translate requirements for ServiceNow projects. You will own the backlog and help ensure delivery to specification, while completing product trainings and certifications as needed.

The role requires 1–2 years in IT with ServiceNow knowledge, and a willingness to be onsite in Makati or Ortigas. This is a hands-on, collaborative position within a leading Philippine bank.