Systems Analyst (Collections)

Home Credit philippines; Philippines; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 and dependents coverage

Mental health and wellness support

Wellness leaves and birthday leave

Internal career mobility

Local and international learning

Job summary

Home Credit Philippines is seeking a System Analyst to maintain systems, investigate support issues, and drive new features with users and analysts.

You’ll respond to technical assistance requests, troubleshoot, and provide solutions while coordinating with IT and business partners. Strong data analysis, SQL knowledge, and proficiency in Office tools are essential.

Qualifications

• Fresh graduates or those with 1–2 years in a System Analyst role
• Experience creating process flows, diagrams, maps
• Experience documenting system changes/versions
• Proficiency in Word, Excel, PowerPoint
• Knowledge of SQL and reporting tools (Power BI, Tableau)
• Familiar with Confluence, Jira, Word
• Strong IT fundamentals
• Knowledge of pilot implementation methodologies
• Strong data analysis and logical skills

Responsibilities

• Respond to requests for technical assistance via collection tickets and verify details
• Investigate, troubleshoot and gather data to identify root cause
• Provide technical solutions within a reasonable timeframe or escalate to IT
• Communicate findings to business partners and document resolutions
• Perform unit testing, configure systems and deploy changes to production
• Extract data from various sources for validation and monitoring of processes
• Maintain knowledge of existing processes and system functionalities
• Participate in technical discussions, attend team meetings, provide input
• Recommend process improvements and enhanced system functionalities

Skills

Data analysis

Logical thinking

Stakeholder communication

Tools

Power BI

Tableau

SQL

Confluence

Jira

Microsoft Office

Job description

The role is responsible for maintaining our systems, support issues investigation and prepare new features together with system users or other analysts

What You'll Do:

• Respond to request for technical assistance as raised thru collection tickets and check necessary details
• Conduct investigation, troubleshoot and gather essential data that can help find the root cause of the problem.
• Provide technical solution on acceptable timeframe or redirect issue to IT counterpart for further escalation.
• Communicate findings with business partners and handle documentation of resolutions.
• Perform unit testing, system configuration and deployment of necessary changes in productions.
• Extract data from various sources to use for validation and monitoring of technical processes.
• Maintain technical knowledge in existing processes and utilize system functionalities for completion of tasks.
• Participate in technical discussion, attend team meeting, and provide useful inputs.
• Provide recommendations to improve processes and enhance system functionalities

What You Need to Have:

• Open to fresh graduates or those with at least 1-2 years as a System Analyst role and working directly with business and technology stakeholders
• With experience in creating process flows, diagrams, process maps, etc.
• Experience technical documentation of system changes/versions
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge in SQL or relational database and reporting tools (SQL,Powe BI, Tableau etc)
• Must be familiar using project documentation tools such as Confluence, Jira, Word, and alike
• Strong understanding of IT related subjects
• Knowledge of pilot implementation methodologies
• Has strong data analysis and logical skills

Job Perks You'll Enjoy:

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.