Collections Systems Analyst I

Home Credit philippines; Philippines; On-site; PHP 400,000 - 800,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Bonus potential up to 20%

HMO on Day 1 and dependents

Mental health and wellness support

Wellness and Birthday leave

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a System Analyst to maintain systems, investigate support issues, and help design new features with users and analysts. You will troubleshoot, document resolutions, and coordinate with IT for escalations, while performing testing and deployment in production environments.

The ideal candidate has 1–2 years in a System Analyst role, with strong data analysis skills, experience in SQL and reporting tools, and familiarity with Confluence and Jira.

Qualifications

• Minimum 1–2 years as a System Analyst or similar role with business/tech stakeholders.
• Experience creating process flows, diagrams, process maps, etc.
• Experience documenting system changes/versions.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of SQL or relational databases and reporting tools (Power BI, Tableau).
• Familiarity with project documentation tools such as Confluence and Jira.
• Strong IT fundamentals and data analysis skills.

Responsibilities

• Respond to technical assistance requests from tickets and gather needed details.
• Investigate, troubleshoot, and collect data to identify root causes.
• Provide technical solutions within acceptable timeframes or escalate to IT partners.
• Communicate findings to business partners and document resolutions.
• Perform unit testing, system configuration, and deploy necessary changes in production.
• Extract data from sources for validation and monitoring of technical processes.
• Maintain knowledge of processes and system functionalities.

Skills

Data analysis

Stakeholder communication

Process mapping

System testing

Documentation

SQL

Tools

Confluence

Jira

Power BI

Tableau

Job description

The role is responsible for maintaining our systems, support issues investigation and prepare new features together with system users or other analysts.

What You'll Do

• Respond to request for technical assistance as raised thru collection tickets and check necessary details
• Conduct investigation, troubleshoot and gather essential data that can help find the root cause of the problem.
• Provide technical solution on acceptable timeframe or redirect issue to IT counterpart for further escalation.
• Communicate findings with business partners and handle documentation of resolutions.
• Perform unit testing, system configuration and deployment of necessary changes in productions.
• Extract data from various sources to use for validation and monitoring of technical processes.
• Maintain technical knowledge in existing processes and utilize system functionalities for completion of tasks.
• Participate in technical discussion, attend team meeting, and provide useful inputs.
• Provide recommendations to improve processes and enhance system functionalities

What You Need To Have

• At least 1-2 years as a System Analyst role and working directly with business and technology stakeholders
• With experience in creating process flows, diagrams, process maps, etc.
• Experience technical documentation of system changes/versions
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge in SQL or relational database and reporting tools (SQL,Powe BI, Tableau etc)
• Must be familiar using project documentation tools such as Confluence, Jira, Word, and alike
• Strong understanding of IT related subjects
• Knowledge of pilot implementation methodologies
• Has strong data analysis and logical skills

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.