Senior Information Technology Specialist

PlayTime Entertainment; Mandaluyong; On-site; PHP 420,000 - 720,000; Full time

Job summary

PlayTime Entertainment is seeking a capable IT support specialist to provide end-to-end technical support for about 180 staff across editorial, sales, creative, finance, and management. You will set up and maintain workstations, printers, and mobile devices, while managing access in Google Workspace or Microsoft 365.

The role emphasizes network upkeep (LAN/Wi‑Fi/VPN/Firewall), SaaS administration, system updates, security practices, and incident response.

Qualifications

• 4–6 years in IT support, system administration, or similar role
• Strong troubleshooting across Windows and macOS environments
• Experience administering Google Workspace or Microsoft 365
• Clear English communication, able to explain technical issues to non‑tech users
• Knowledge of security best practices and endpoint management

Responsibilities

• Provide first-line and second-line technical support to ~180 staff across multiple teams
• Set up, configure, and maintain workstations, printers, VoIP phones, and mobile devices
• Manage user accounts, permissions, and access in Google Workspace or Microsoft 365
• Maintain office network including LAN, Wi‑Fi, VPN, and firewall; coordinate with ISPs
• Administer SaaS and cloud tools (Slack, Zoom, Trello, etc.)
• Perform system updates, patching, endpoint protection, and data backups
• Assist with onboarding/offboarding (devices, accounts)
• Track and resolve IT tickets; maintain knowledge base
• Enforce security policies (passwords, 2FA, device encryption)
• Monitor systems for unusual activity and respond to incidents
• Ensure compliance with the Philippines Data Privacy Act
• Liaise with external vendors for procurement and support
• Assist with AV setup for events and productions

Skills

Windows

macOS

Networking

Google Workspace

Microsoft 365

Security best practices

Endpoint management

English communication

Troubleshooting

Incident response

Education

Bachelor's degree in IT or related field

Tools

MDM

Firewall

Job description

• Provide first-line and second-line technical support to approximately 180 staff across editorial, sales, creative, finance, and management teams
• Set up, configure, and maintain workstations (Windows/Mac), printers, VoIP phones, and mobile devices (MDM)
• Manage user accounts, permissions, and access control across Google Workspace or Microsoft 365
• Maintain office LAN, Wi-Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues
• Administer SaaS applications and cloud-based tools used across the company (Slack, Zoom, Trello, etc.)
• Perform regular system updates, security patching, endpoint protection, and data backups
• Support employee onboarding and offboarding (device provisioning, account creation, and deactivation)
• Track, prioritize, and resolve IT support tickets; maintain an internal knowledge base
• Enforce IT security policies including password standards, 2FA, and device encryption
• Monitor systems for unusual activity and respond to incidents in a timely manner
• Ensure compliance with the Philippines Data Privacy Act
• Liaise with external vendors (ISP, hardware suppliers, software resellers) for procurement and support
• Assist with AV setup and technical support for company events, town halls, and video productions

Requirements

• 4-6 years of experience in IT support, system administration, or a similar technical role
• Solid knowledge of Windows and macOS environments, including troubleshooting and configuration
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN)
• Hands-on experience administering Google Workspace or Microsoft 365
• Familiarity with cybersecurity best practices and endpoint management tools
• Ability to communicate clearly in English (written and spoken); comfortable explaining technical issues to non-technical users
• Proactive, patient, and service-oriented mindset
• Able to work independently and prioritize tasks in a fast-paced environment