Systems Administrator

Beyond; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Beyond is seeking an IT Administrator to maintain and improve central business applications such as Google Workspace, the Atlassian suite, and Zendesk. You will support users, handle incident response, and drive root-cause analysis while strengthening business continuity and disaster recovery planning.

You will also support the security program, maintain device inventories, monitor vulnerability management, and manage the internal service desk alongside IT projects across office locations.

Qualifications

• Experience administering and improving central business applications (Google Workspace, Atlassian, Zendesk).
• Experience in incident response and incident management with root cause analysis.
• Experience improving business continuity and disaster recovery planning and processes.
• Experience supporting a security program with investigations and best practices.
• Maintaining inventory of devices, cloud assets, configurations, access rights and costs.
• Maintain the security posture of end user devices and perform vulnerability management.
• Experience with internal service desk operations and cross-team collaboration.
• Experience deploying security tools and supporting AV/IT infrastructure.
• Experience with PAT testing and maintaining testing records.

Responsibilities

• Administer and continually improve central applications such as Google Workspace, Atlassian suite and Zendesk.
• Provide user support across applications, including incident response and root cause analysis.
• Improve and test business continuity and disaster recovery planning and processes.
• Support security program with investigations and best practices.
• Maintain precise inventory records of devices, cloud assets, configurations, access rights and costs.
• Maintain the security posture of end user devices, including vulnerability management.
• Manage internal service desk ticket queue with the wider team.
• Support the team with a variety of internal IT projects.
• Deploy and manage security tools to end user devices.
• Provide proactive and reactive IT support for meeting room technology and AV equipment.
• Diagnose and resolve hardware, software, and network connectivity issues related to AV/IT.
• Perform regular checks and setup for monitors, displays, and peripherals across office locations.
• Conduct Portable Appliance Testing (PAT) on IT and AV equipment and maintain records.

Skills

Google Workspace

Atlassian Suite

Zendesk

Incident response

Incident management

Root cause analysis

Business continuity planning

Disaster recovery planning

Security program support

Vulnerability management

Tools

Qualys

Workspace One

Job description

Core Responsibilities

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
• Provide support for users across central business applications including incident response, incident management and root cause analysis.
• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.
• Support our security program with the maintenance of security related activities including investigations and best practices.
• Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
• Maintain the security posture of end user devices including vulnerability management
• Manage the internal service desk ticket queue with the wider team
• Supporting the team with a variety of internal IT projects
• Deployment and management of security tools to end user devices
• Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly
• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.
• Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.
• Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.
• Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems

Desirable Skills & Experience (Optional):

• Experience managing and administering a scaled public cloud instance, preferably GCP.
• Administration knowledge of Qualys and Workspace One.