Survey Operations Executive | 6 Months | Novena | $3300 | Government Agency

PERSOL; Santo Niño 1st; Sur place; PHP 1 767 000 - 2 651 000; Plein temps

Résumé du poste

PERSOL in Singapore is seeking a survey support specialist to assist respondents in completing surveys via online and field collection, closely recording data in Excel and maintaining progress records.

The role requires attention to detail, strong communication, and flexibility to work weekends and adhere to SOPs. You will conduct field visits to engage respondents, manage statuses, and prepare daily reports to meet project targets.

Qualifications

• Diploma in Business/Marketing or related discipline.
• 1–2 years in a customer service or customer-facing environment.
• Strong communication, interpersonal, and stakeholder engagement skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Proficient in Microsoft Office, especially Excel and Word, with strong data entry skills.
• Willingness to work weekends when required.
• Meticulous attention to detail and confidentiality.

Responsabilités

• Support respondents in completing surveys through online platforms and manual data collection methods.
• Accurately record and input survey data, ensuring completeness and data accuracy.
• Conduct field visits to engage respondents uncontactable via telephone.
• Maintain and update survey statuses, call outcomes, and progress records using designated tools such as Microsoft Excel.
• Work closely with team to meet project timelines and survey completion targets.
• Address respondent concerns and encourage participation in surveys.
• Prepare and submit daily productivity and survey completion reports.
• Review, validate, and clean survey data to resolve discrepancies, errors, or incomplete responses.
• Maintain comprehensive case records and respondent notes to facilitate follow-up activities.
• Adhere to established SOPs and document any justified deviations.
• Achieve assigned KPIs and performance targets.
• Perform additional duties and responsibilities as required.

Connaissances

Communication

Interpersonal skills

Stakeholder engagement

Time management

Data entry

Flexibility

Formation

Diploma in Business/Marketing

Outils

Excel

Word

Microsoft Office

Description du poste

Work Location: Novena / Clarke Quay
Working Hours: 8:30am - 6:00pm

Key Responsibilities

• Support respondents in completing surveys through online platforms and manual data collection methods.

• Accurately record and input survey data, ensuring completeness and data accuracy.

• Conduct field visits to engage respondents who are uncontactable via telephone.

• Maintain and update survey statuses, call outcomes, and progress records using designated tools such as Microsoft Excel.

• Work closely with team members to meet project timelines and survey completion targets.

• Professionally address respondent concerns and encourage participation in surveys.

• Prepare and submit daily productivity and survey completion reports.

• Review, validate, and clean survey data to resolve discrepancies, errors, or incomplete responses.

• Maintain comprehensive case records and respondent notes to facilitate follow-up activities.

• Adhere to established Standard Operating Procedures (SOPs) and document any justified deviations.

• Achieve assigned Key Performance Indicators (KPIs) and performance targets.

• Perform additional duties and responsibilities as required.

Requirements

• Diploma qualification in Business, Marketing, or a related discipline.

• Minimum 1-2 years of experience in a customer service or customer-facing environment.

• Strong communication, interpersonal, and stakeholder engagement skills.

• Ability to work independently, prioritize tasks, and manage time effectively.

• Proficient in Microsoft Office applications, particularly Excel and Word, with strong data entry skills.

• Willingness to work weekends when required to support project needs.

• Meticulous attention to detail with the ability to handle confidential information responsibly.

We regret to inform that only shortlisted candidates will be notified.