$3100/Month - Govt Outbound Call Centre | Office Hours (Mon-Fri)

CGP Personnel; Santo Niño 1st; On-site; PHP 1,641,000 - 1,696,000; Full time

Benefits offered by this job

Smart casual/office wear

Job summary

CGP Personnel is seeking a results-driven outreach professional for a 1-year contract in Singapore's Raffles Place area. You will actively reach out to potential clients, manage relationships, and convey the value of our surveys and services by phone, email, or visits.

The role emphasizes KPI attainment, product knowledge, and collaborative teamwork. Working hours are Mon-Fri 8:30am–6:30pm with a basic salary of $3000 and a monthly incentive up to $100; contract through end-June 2027 with

Qualifications

• Minimum Diploma/Degree with 3 years relevant experience would be a plus.
• Meticulous and detail oriented.
• Singaporean only.
• Proficient in MS Excel, email communication and internet browsing.
• Excellent communication, problem-solving and analytical skills.

Responsibilities

• Active outreach to target potential clients via calls or visits to gather information.
• Build and maintain strong client relationships by understanding needs and providing exceptional service.
• Meet assigned KPIs.
• Identify and develop new survey strategies through research and industry analysis.
• Demonstrate in-depth knowledge of our surveys and services to communicate value propositions.
• Deliver services according to respondents’ needs via calls, emails, or visits to collect and verify survey responses.
• Gather and report customer feedback and industry insights to improve service quality and strategies.
• Collaborate with team members to ensure a cohesive approach to client management and survey strategies.
• Maintain accuracy of data records.
• Communicate clearly, listen actively, and adapt to conversation pace.

Skills

Communication skills

Problem-solving

Analytical skills

Interpersonal skills

MS Excel

Email communication

Internet browsing

KPI achievement

Self-motivated

Education

Diploma/degree

Tools

MS Excel

Email

Internet

Job description

Salary: Up to $3100
Days: Mon - Fri, 8.30am - 6.30pm
Location: Raffles Place
Duration: 1 year contract (subject to extension based on performance)

Job Descriptions;

1. Active outreach to target potential client to establish connection via various approaches such as call or/and visit in order to conduct information gathering. (depend on survey)

2. Customer Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their needs and providing exceptional service.

3. KPI: To ensure assigned targets are met.

4. Strategy Development: Identify and develop new survey strategies opportunities through research, industry analysis.

5. Product Knowledge: Able to demonstrate in-depth knowledge of our surveys and services to effectively communicate their value propositions to respondents.

6. Service delivery : Prepare and deliver compelling services according to the respondent’s needs, through phone calls, emails, company visits (where applicable) to collect and verify survey response including data input of responses.

7. Customer Feedback: Gather and report customer feedback and industry insights to help improve service quality and strategies.

8. Team player: Able to work closely with other team members to ensure a cohesive approach to client management and survey strategies.

9. Administrative Duties: Maintain accuracy of data records.

10. Communication skills: Able to effectively communicate with clarity and precision , actively listens to respondents, and adjusts to the conversation’s pace and content.

11. Proficiency in HR practices is an added advantage for this role.

Job Requirements;

• Minimum A/Diploma/Degree with 3 years relevant experience would be a plus

• Meticulous and detail oriented.

• Excellent communication skills, problem-solving skills and analytical skills.

• Confident, persuasive, good reasoning, proactive and willing to go extra mile.

• Strong interpersonal skills to assist survey participants effectively.

• Prior experience in survey administration/market research/consultancy/PR firm/customer service call centre/telemarketing/HR practice/Corporate sales/marketing experience will be a plus.

• Independent and self-motivated to achieve monthly KPIs

• Proficient in MS Excel, email communication and internet browsing hands-on experience in these areas.

• Singaporean only

• Working hours : Monday to Friday, 8.30am to 6.30pm

• Basic Salary: $3000, Monthly Incentive: Up to $100

• Smart Casual/Office Wear

• Working location: Town area

• Contract duration: till end of June 2027 (*Renewable based on performance)

• Minimally 1 year commitment period

**We regret to inform that only shortlisted candidates would be notified.

Company Registration Number: 201622755N | EA License: 19C9859 | CLAUDIA LOO YU YING