Household Survey Officer - Dec 2026 - Extendable

PERSOL; Santo Niño 1st; On-site; PHP 1,395,000 - 2,302,000; Full time

Job summary

PERSOL is seeking a survey data entry and field support specialist to assist respondents in completing surveys, enter data, and ensure accuracy. The role involves field visits, call updates, and collaboration to hit targets, with weekend work as scheduled.

Proficiency in MS Office and strong attention to detail are essential for success. This position requires a Diploma in Business or related field, 1–2 years in customer-facing roles, and the ability to work independently while maintaining

Qualifications

• Minimum Diploma qualification in Business, Marketing, or related field.
• Customer Service Experience: At least 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office (Excel, Word) and basic data entry tools.
• Availability to work on weekends as required by project schedules.
• High attention to detail and ability to maintain confidentiality.

Responsibilities

• Assist respondents in completing surveys online or through manual collection methods.
• Accurately enter collected data into the system and ensure data integrity.
• Conduct field visits for respondents who cannot be reached via phone.
• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
• Collaborate with team members to achieve survey completion targets.
• Handle respondent objections professionally and encourage participation.
• Prepare accurate daily reports on productivity and survey completion.
• Review and correct (“clean”) survey data flagged for errors or ambiguities.
• Maintain detailed case notes for each respondent to support follow-up actions.
• Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Meet established Key Performance Indicators (KPIs).

Skills

Strong communication

Time management

Attention to detail

Independent work

Confidentiality

Education

Diploma in Business/Marketing

Tools

MS Office (Excel/Word)

Job description

Salary: Up to $3,300

Contract Duration: Until 31 December 2026, with the possibility of renewal or extension

Location: Near Novena MRT

Working Hours: 5-day work week on a rostered schedule, including weekends (e.g. 11:00 AM – 8:00 PM or 12:00 PM – 9:00 PM) across Monday to Sunday.

Key Responsibilities:

• Assist respondents in completing surveys online or through manual collection methods.

• Accurately enter collected data into the system and ensure data integrity.

• Conduct field visits for respondents who cannot be reached via phone.

• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).

• Collaborate with team members to achieve survey completion targets.

• Handle respondent objections professionally and encourage participation.

• Prepare accurate daily reports on productivity and survey completion.

• Review and correct (“clean”) survey data flagged for errors or ambiguities.

• Maintain detailed case notes for each respondent to support follow-up actions.

• Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.

• Meet established Key Performance Indicators (KPIs).

Requirements:

• Minimum Diploma qualification in Business, Marketing, or related field.

• Customer Service Experience: At least 1–2 years in a customer-facing role.

• Strong communication and interpersonal skills.

• Ability to work independently and manage time effectively.

• Proficiency in MS Office (Excel, Word) and basic data entry tools.

• Availability to work on weekends as required by project schedules.

• High attention to detail and ability to maintain confidentiality.

We regret to inform that only shortlisted candidates will be notified.