Surge Operations Scheduler & Customer Success Coordinator

Cloudstaff; Philippines; Remote; PHP 300,000 - 600,000; Full time

Benefits offered by this job

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Job summary

Cloudstaff in the Philippines seeks an operations-oriented dispatch coordinator to manage daily schedules for 15-20 production team members and 8 project managers, coordinating field teams in real time and ensuring efficient service delivery. You will plan routes, update job tickets, liaise with customer service, and adapt quickly to surge periods, holidays, and overtime.

The role requires attention to detail, punctuality, and strong communication, with data entry and records maintenance as part

Qualifications

• Overtime may be required and some holidays; flexibility is essential.
• Strong listening skills and a positive attitude are needed.
• Ability to communicate accurately and concisely.
• Must be punctual, multi-task and reliable.
• Experience in dispatching is desirable.
• Act as liaison between coordinators and teams for proper job handling.
• Maintain logs and data in computer systems.
• Plan routes and scheduling based on priorities and location.

Responsibilities

• Manage daily work schedule for 15-20+ production team members and 8 project managers.
• Maintain production planner and fill gaps due to cancellations to maximize capacity.
• Supervise vehicle and equipment movement.
• Coordinate with customer service to ensure proper job handling.
• Update job tickets and enter data into systems.
• Plan routes to service calls based on availability, skills, and location.

Skills

Multitasking

Communication

Time management

Reliability

Liaison

Education

High School Diploma

Tools

Data entry

Scheduling software

Database systems

Job description

Cloudstaff in the Philippines seeks an operations-oriented dispatch coordinator to manage daily schedules for 15-20 production team members and 8 project managers, coordinating field teams in real time and ensuring efficient service delivery. You will plan routes, update job tickets, liaise with customer service, and adapt quickly to surge periods, holidays, and overtime.

The role requires attention to detail, punctuality, and strong communication, with data entry and records maintenance as part